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Our Services

We design and deliver contact centre solutions for the world’s leading brands.

Overview

We’re a proudly Australian-based customer experience technology and services company specialising in connecting brands with Australians. From helping our partners design personalised CX experiences to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market-leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

Call Centre Outsourcing
Contact Centre Outsourcing is at the very core of what we do. There's a reason why the world's leading brands choose TSA to engage with their customers.
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Sales
Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.
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Customer Care
Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.
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Messaging
Unlock the power of messaging with your customers. We’re experts in designing and delivering humanised messaging solutions that take your customer engagement to the next level.
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Social Media
Be where your customers are. We’ll help you build meaningful and connected experiences for your customers in their social media channels of choice.
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Back Office Support
Available 24/7 for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.
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CX Technology

We combine the world’s most sophisticated customer experience technology with our customer experience expertise and cloud-based CX tools to design and build tailored, innovative, technology-driven customer engagement solutions.

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Virtual AI Agents

AI-powered Virtual Agents handle customer enquiries with natural, human-like responses – instantly, 24/7.

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Next-Gen CX Platform

In collaboration with Amazon Web Services (AWS), TSA brings you a cloud-based CX platform that flexes and scales with your business.

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Contact Centre Software

Our cloud-based CX solutions give you the tools to create brilliant omnichannel customer experiences.

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Managed Services

Leverage our powerful technology talent and our proven platform to enable your teams to focus on what they do best.

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Bespoke CX Solutions

Our globally leading innovation team delivers tailored solutions to even the most challenging customer problems, from automation to integrations.

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CX Consulting

We work with you to understand your customer strategies and design CX and technology strategies to take your customer experience to the next level.

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Knowledge Management Services

We design and manage knowledge systems that support your teams and improve the customer experience.

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Learning Design Services

Learning that works where it matters.

We design high-impact learning experiences for contact centres and service-based teams.

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Voice AI Strategy & Implementation

Decades of contact centre expertise to implement Voice AI that improves experiences and strengthens trust.

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Business Intelligence

Data is the new gold. Our teams live and breathe CX data. We can help you see what others can’t, as well as help you optimise your data strategies and models.

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CX & Digital Strategy

Our strategy and consulting team will accelerate the planning of your future-state CX objectives and the roadmap to get you there.

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Contact Centre Support

From workforce planning and quality assurance to people management and L&D, we offer a range of CX support services to enable you to focus on excellent customer experiences.

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People Management

Our experts can help with all aspects of people management in a customer experience environment.

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How can we help?

Talk to one of our consultants and begin your CX transformation today.

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Article

The hidden costs of rushed AI implementation in customer service
Customer service leaders are under pressure to do more with less. Costs are rising, customer expectations continue to climb, and AI is being…
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Development

Retaining the human: how to use AI without losing your voice
AI is now part of how many of us work. We use tools like ChatGPT to get started, sense-check ideas, and move things…
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Case Study

Transforming data into exceptional customer experiences
A leading global home appliances retailer was flying blind on customer sentiment, and it showed. After partnering with TSA, the results spoke for…
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Article

How AI voice agents are reshaping customer experience
There’s a growing shift in how businesses manage customer conversations. As demand increases and expectations continue to rise, many are rethinking how they…
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Article

Design work that prevents burnout
Burnout is increasingly recognised in both workplace and clinical discussions as a response to prolonged stress.  It is not the same as being tired, stretched or having a tough…
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Snapshot

The Insider Edit – April 2026
Credibility is the foundation of a good customer experience. As expectations grow, customers are looking for interactions that feel reliable, human-aware, and consistent.…
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People

When flexibility stops being a women’s issue
Flexibility was never meant to be controversial. Yet for years, it has been closely tied to caring responsibilities. With women still carrying a…
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Article

Coaching vs Mentoring: How to Coach, Not Command
Leadership is changing because the environments we operate in are becoming faster, more complex and more people-centric than ever before. However, some organisations…
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Article

Keeping AI on Track with Guardrails and Good Governance
AI is transforming how we serve customers by making conversations faster, smarter, and more responsive. But as these systems become more powerful, they…
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Announcement

Gender pay gap employer statement 2024-2025
Our commitment At TSA, we are proud of our inclusive and diverse workplaces and value the different backgrounds, experiences and perspectives our team…
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