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Everyone bought into AI. Few are seeing the return.
Now that changes. When AI runs in silos, value gets stuck. ServiceNow breaks down the walls—connecting any workflow, any AI, and any data source—to put AI to work for people.
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ServiceNow
11.5K posts
ServiceNow
@ServiceNow
Joined August 2008
- Your workforce is ready for AI. Your operating model isn't.​ That's not a hunch. It's what 2,000 workers across 19 countries and 12 industries told us in the 2026 Enterprise AI Maturity Index. Employees are more likely than executives to believe AI will improve their work—but
- We interviewed the founder whose AI agent wiped his production database in nine seconds. Here's what he told us—and what it means for anyone building with AI agents. bit.ly/4eKa6BC
00:00 - Want to know how your IT team really feels? Patty’s on it.
00:00 - Jeremy Crane (@lifeof_jer) has been coding for 20 years. He grew up in his father's data center. He is not a vibe coder. And an AI agent still wiped his entire production database in nine seconds. We sat down with him to ask the questions the internet couldn't stop debating.
- Most organizations deploying agentic AI are paying for a capability they haven't built for. We surveyed 4,500 executives across 12 industries and found that more than half are using AI agents as a set of disconnected assistants—handling tasks, not completing work. Only a small
- AI that tells you what to do but doesn't do it is like a brain surgeon who hands you the scalpel with a list of instructions. What could possibly go wrong? 😅 Suggestions aren’t solutions. That's why ServiceNow doesn't stop there. Our platform puts AI to work to get the job
00:00 - Everyone bought AI. Few built for it. The difference is costing you. Here's why.​ 59% of organizations say they're using agentic AI. Only 9% have built autonomous, multi-step workflows with it. ​ That gap is the story of enterprise AI right now: massive investment, shallow
- If there's one thing to take away from #Know26, it's this: You need AI that thinks, and workflows that act. That's what the ServiceNow AI control tower delivers—intelligence that reasons across your entire enterprise, connected to workflows that actually execute.
00:00 - "It almost feels like cheating." — Diana Taurasi The WNBA's all-time leading scorer isn't talking about the competition. She's talking about what happens when the data gets so good that the only edge left is knowing when to trust it. That's the question at the center of Game
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What if sign language could trigger real-time IT requests in ServiceNow? Meet Paul, the ServiceNow MVP who made it possible. With his app, Haptic, a user signs on camera and those gestures are converted into text. The system reads context, triggers the right action, and responds
00:00 - What does putting AI to work really look like? The numbers don't lie.
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