Plans & Pricing
Scale B2B support without scaling complexity
Consolidate your support stack with AI-native workflows built for B2B.
Starter
Set up basic support.
Billed annually
3 seat minimum
Professional
Scale your support.
Billed annually
3 seat minimum
Enterprise
Offer premium support.
Billed annually
7 seat minimum
Starter
Set up basic support.
Billed monthly
3 seat minimum
Professional
Scale your support.
Billed annually
3 seat minimum
Enterprise
Offer premium support.
Billed annually
7 seat minimum
Advanced capabilities
AI Assistants
For scalably monitoring customer health and context.
Billed annually
AI Agents
Autonomous AI that helps with ticket routing, pre-work, and resolution.
Billed annually
*Starts at $100/mo and scales with issue volume. Learn more here
Account Intelligence
For scalably monitoring customer health and context.
Billed annually
*Minimum of 50 customer accounts. Additional platform fee may apply for higher account volumes.
Trusted by the next generation
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What's included
Everything your
B2B support team needs
Omnichannel Inbox
Track all conversations across customer Slack channels. Your support team does not have to be in the Slack channel.
AI Assistants
Draft replies, surface knowledge, pull account context — so every agent starts a ticket already ahead.
AI Agents
Autonomous resolution for Level 1 tickets, 24/7. Train once on your KB and Runbooks. Deploy everywhere.
Account Intelligence
Unified account views from calls, tickets, and conversations. Health scores, churn alerts, and AI summaries.
Analytics & Reporting
FRT, TTR, CSAT, CES, SLA — out of the box dashboards, AI queries, custom reporting.
Platform
Knowledge Base, Customer Portal, Broadcasts, Surveys, Workforce Management — all built in.
Integrations
Pick ready-to-go integrations or build your own.
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From 15-minute First Response Time to 23 seconds with autonomous AI agents
"Sonny is like having a world-class support engineer working around the clock. Our customers get instant answers. Our team gets their lives back."
97%
FRT reduction (15 min → 23 sec)
50%
Tickets resolved by AI without escalation
24/7
Global coverage without additional headcount
Before — The situation
AssemblyAI's support team was overwhelmed. Customer inquiries came in 24/7 from a global developer audience, but the team only covered 9–5 US time. First Response Time averaged 15 minutes. Escalations were piling up.
After — The outcome
Deployed Pylon with AI agents trained on AssemblyAI's API docs and common questions. AI agents resolve 50% of eligible tickets autonomously. FRT dropped to 23 seconds. The team now covers global support 24/7 without additional headcount.
Channels
Routing
Agent Experience
Ticketing
Knowledge Base
Integrations
Analytics & Reporting
Issue Categorization
Team Collaboration
Automations
Developer
Security & Compliance
Support
FAQs
Yes. You need the core Platform to access other Pylon products.
Yes, they are all separate products to solve different use cases. Each replaces a different product you'd otherwise have to buy separately.
Yes, on the professional and enterprise tiers.
We aim to innovate on product, not pricing and therefore are typically cheaper than buying multiple other products that we consolidate.
Yes. We require a minimum of 3 seats for starter and professional and 7 seats for enterprise.
