Technical Support

How do I contact a manufacturer for help, parts, service or technical assistance?

Technical support
Brand	Contacts
American Flyer	Call: 586-949-4100 Ext. 3 or Email: talktous@lionel.com
Artitec	Email: info@artitecshop.com
Athearn Customer Service	Email: athearnhelp@horizonhobby.com or Athearn Contact Form
Atlas	Call: 908-687-0880 or Email: csdept@atlasrr.com
Bachmann / Williams	Call: 1-267-297-2494 or Email: service@bachmanntrains.com and parts@bachmanntrains.com
BlackStone Models	Call: 970-259-0690 or Email: support@blackstonemodels.com
Bowser	Call: 570-368-2379 or Email: bowser@bowser-trains.com
Brekina	Call: +49 7663 93270 or Email: info@brekina.de
Broadway Limited	Call: 386-673-8900 or Email: techsupport@broadway-limited.com or Broadway Limited Parts/Service Form
Busch	Email: info@busch-model.com
Circuitron	Call: 815-886-9010 or Email: support@circuitron.com
Digitrax Tech Support	Call: 850-872-9890 Ext 2 or Email: http://helpdesk.digitrax.com
ESU	Call: 570-980-1982 or Email: support@loksound.com
Faller	Email: kundendienst@faller.de or Email: Technischer-Kundendienst@faller.de
Gar Graves	Call: 315-483-6577 or Email: GarGraves@gargraves.com
Grand Central Scenery	Call: 801-891-7255 or Email: modeltrees@aol.com
Intermountain	Call: 800-472-2530 or Email: intermountain@intermountain-railway.com or Intermountain Part Form
JTT Scenery	Call: 732-225-2100 or Email: mrcsupport@modelrectifier.com
Kadee	Call: 541-826-3883 or Email: mail@kadee.com
Kato	Call: 847-781-9500 or Email: katoonline@katousa.com
LGB / Marklin / Trix	Call: 573-635-1093
Lionel Tech	Call: 586-949-4100 Ext. 3 or Email: talktous@lionel.com - Lionel Parts & Service
McHenry	Email: athearnhelp@horizonhobby.com
Micro Engineering	Call:1-800-462-6975 or Email: service@ microengineering.com
Micro Trains Line	Call: 541-535-1755 or Email: mtl@micro-trains.com
Midwest Cork	Call:(207) 512-2550 or Email: csr@saundersmidwest.com
Miller Engineering	Call: 203-595-0619 or Email: milleren@microstru.com
MRC/Model Power/Mantua	Call: 732-225-2100 or Email: mrcsupport@modelrectifier.com
MTH	Call: 410-381-2580 Please leave a message on voicemail or Visit: MTH Contact Us or MTH Support
NCE	Call: 585-265-0230 or Email: support@ncecorporation.com
Nix Trainz - Decoder Buddy	Email: nick@nixtrainz.com
Noch	Call: +49 7522 9780-0 or Email: info@noch.com
PCX	Call: +49 7663 93270 or Email: info@brekina.de
PECO	Email: info@peco.co
Piko	Call: 619-280-2800 or Email: support@piko-america.com
Pola	Call: kundendienst@faller.de or Email: TechnischerKundendienst@faller.de
Preiser Figures	Email: info@preiserfiguren.de
Rapido	Call: 905-474-3314 or Email: service@rapidotrains.com OR Rapido Parts & Repairs
Rivarossi/Hornby	Call: 877-358-6405 ext 101 or Email: customersupport@hornby.us OR technicalsupport@hornby.us
RMT	Email: wmatuch@readymadetoys.com
Soundtraxx Tech	Call: 970-259-0690 or Email: support@soundtraxx.com
TCS Tech Support	Call: 215-453-9145 or Email: techsupport@tcsdcc.com
Tam Valley Depot	Email: support@tamvalleyrr.com
Tomar Industries	Call: 509-528-2233 or Email: Tomar Contact Us
Trainworx	Call: 1-970-874-9747 or Email: info@train-worx.com
Walthers Warranty Issues or Parts	Call: 1-800-877-7171 Ext.2221 or Email: custserv@walthers.com
Woodland Scenics	Call: 573-346-5555 or Email: sales@woodlandscenics.com
Viessmann - Vollmer - Kibri	Main Technical Hotline Call: +49 6452 9340-27 Viessmann Customer Service: Call: +49 6452 9340-31 or Email: service@viessmann-modell.com Vollmer Customer Service: Call: +49 6452 9340-23 or Email: service@vollmer-online.de Kibri Customer Service: Call: +49 6452 9340-23 or Email: service@kibri.com