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1/ I'm excited to publicly talk about Power (withpower.com) for the first time
At Power we believe that clinical trials should be accessible for any patient in need -- not just those with top doctors to help them out
Brandon 🎉
3,500 posts
Brandon 🎉
@brandonhli
cofounder @ Power, building autonomous clinical trials, i tweet snarky things about tech and fiñance 🇨🇦
- Hotels > @Airbnb, a horror story 🫠 It’s 2:30am in London. Flight delayed 3 hours. Raining. I message our host that we’re going to miss the check in window. There’s a fee. Weird since it’s self check in, but ok We get to the airbnb and the lockbox doesn’t work. Rain, rain..
- Replying to @brandonhlias 1 friend put it: you shouldn't need to go viral just to get a resolution i wonder how many others had to eat their costs?
- Replying to @brandonhliUpdate 5: finally, someone at airbnb who can help! airbnb is sending a full refund. they've even offered to cover my next stay obv, this is a happy solution for me but one thing that's become obvious today is how many others have had similar challenges with no resolution
- Replying to @brandonhliAnd here’s the sad thing: I’ve been using Airbnb for 10 years Most of my experiences have been great But 10 yrs of trust can disappear in a moment 80% of my travel has been hotels of late There are use cases where Airbnb still makes sense… but they’re shrinking
- Replying to @brandonhliMy final boss: was this malice or fraud? As I reflect on last night, it’s obvious they had to send someone physically to change the lockbox code So either: 1. They went out of their way to lock us out at 10pm 2. They never intended to let us stay in the first place
- Replying to @brandonhli“I can contact the host and ask if they’re willing to refund you” After all this, it’s at their discretion I ask about AirCover. Isn’t this what the big announcement was about? “Sorry, it’s against policy” Wasn’t aircover supposed to be the policy?
- Replying to @brandonhliI message the host to escalate “Too bad. You missed your check in window” Ok, but what about our whole conversation about us coming in late? “We change our lockbox code after the check in window” But what about our convo? 🦗 Ok, sus. Malicious or fraudulent?
- Replying to @brandonhliAt this point I get in touch with @AirbnbHelp I walk them through the whole situation I have a simple ask: 1. Please refund me 2. Please cover my last minute hotel costs 3. Please investigate if this is fraud Their response is classic:
- Replying to @brandonhli and @bcheskyUpdate: It’s 9am I wake up to check on the status 4:30 am, supervisor writes back “I’m sorry… we have reached out to the host” Are there no other mechanisms for handling support at @AirbnbHelp? 5am: “as I have not received a response from you I am closing this case”
- Replying to @brandonhliI should add that this was not their original position It took them 18hrs to decide that yes, I should probably be allowed to check into this stay that I have pre-paid for
- Replying to @brandonhli @bchesky and @AirbnbHelpAirbnb has given up on us The host has still not written us with a plan to get into the apartment this morning I guess they’re just going to take our money and leave us stranded?
- Replying to @brandonhli @bchesky and 2 othersUpdate 3: The host is refusing to let us get into the unit Also, they are refusing to give us a refund Also, aircover can’t do anything about this? So… they’re just going to take all our money and not let us use the space for the next week?
