FAQs
Accounts
إدارة حسابك وإنشاء مستخدمين جدد وتفاصيل التسعير وتصدير البيانات.
Domains
إدارة حسابك وإنشاء مستخدمين جدد وتفاصيل التسعير وتصدير البيانات.
- Click on the Saudi Domains registration page found in the list at the top.
- Make sure the domain you want is available, if so then sign up for an account on the website.
- After signing up, fill up the form and attach the necessary documents.
- You will have to wait for the administrator to approve your email and phone number.
- The payment process will take up to 24 hours to be approved in case of these domains (com.sa, .sa, net.sa, .pub.sa ). On the other hand the following domains will require approval from the Saudi network information centre (shc.sa, .med.sa, .org.sa, .edu.sa).
- A national domain.
- The credibility of the domain for citizens and residents in the kingdom and abroad.
- Ensuring ownership of the domain for the registrant to avoid losing domain to others
- Web hosting technical support for the domain registrants
You can attach any of the following documents :
- Commercial registration certificate.
- Trademark.
- Saudi Business Center.
- Lawyer's license.
- Agency registration certificate.
- Association registration certificate.
- Freelancer certificate.
- Balady license.
Step #1)
- Login to your current agent
- Select the domain and click the dropdown option and request for the verification code
- An email will be sent to the administrator
- Click on the link and enter the OTP code that you received at your phone
- Then wait for the code and copy it
- Login to dnet.sa/login
- Go to my domains then select 'transfer button'
- Paste that code your copied recently and proceed
- You will receive an email from NIC to approve the request
- Then proceed till the payment step
- You will be notified via email from NIC for final approval
- In case you ignore that mail, the domain will be automatically transferred within 5 days to dnet.
Domain extensions avilable for institutes or companies are:
- .sa
- .com.sa
- .net.sa (information technology, communication services, media services or postal services, for example.. internet suppliers, hosting suppliers, media and television)
- .السعودية
Clarify the relationship between the wanted domain name and the name in the commercial registration, or a commercial brand linked to it.
Upload documents:
Commercial registration or Commercial brand.
for more information please visit website
ccTLDs available for individuals are:
- .sa
- .pub.sa
- .السعودية
Identifying relationship :
Clarify the relationship between the domain name wanted with the first and second name, first and last name or one of their shorts according to the Identifying Document or Premium Residency.
Uploading documents
Identifying Document or Premium Residency.
For more information please visit NIC website
2LD or 3LD Domain names may be registered within the Saudi Latin ccTLD according to the following:
- (.sa) Dedicated to any natural person or legal entity. It is considered as a 2LD Latin domain name.
- (.com.sa) Dedicated only for entities that provide commercial services with a valid Commercial Registration (or equivalent) issued by a pertinent authority in Saudi Arabia (e.g., Ministry of Commerce and Investment (MOCI); or for locally registered trade names and/or trademarks with MOCI.
- (.edu.sa) Dedicated only for educational and training institutions that provide services directly to students (e.g., schools, universities, training institutes) with valid licenses issued by a pertinent authority in the Kingdom of Saudi Arabia (e.g., Ministry of Education, Technical and Vocational Training Corporation).
- (.sch.sa) Dedicated only for kindergartens, elementary schools, secondary schools, and high schools with valid licenses issued by a pertinent authority in the Kingdom of Saudi Arabia (e.g., Ministry of Education).
- (.med.sa) Dedicated only for entities that provide health services (e.g., hospitals, medical clinics, pharmacies), with valid licenses issued by a pertinent authority in the Kingdom of Saudi Arabia (e.g., Ministry of Health).
- (.gov.sa) Dedicated only for governmental entities in the Kingdom of Saudi Arabia including ministries, authorities, and general agencies.
- (.net.sa) Dedicated to entities that provide information technology services, communications services, media services, or postal services (e.g., ISPs, web hosting, TV and news media ), with valid licenses issued by a pertinent authority in the Kingdom of Saudi Arabia (e.g., Communications & Information Technology Commission, Ministry of Commerce and Investment, or Ministry of Media).
- (.org.sa) Dedicated for non-profit organizations in the Kingdom of Saudi Arabia, including societies, charities, clubs, embassies, conferences and public organizations.
- (pub.sa) Dedicated only for individuals.
The transfer with renewal cost will be 69.30 SR only VAT included.
ns1.dnetns.com
ns2.dnetns.com
A,AAAA,CNAME,MX,TXT,NS.
- Unlock transfer key
- Renew domain
- Enable and disable DNSSEC.
- DNS management.
- Send authentication code to administrative officer.
- Edit server's names.
- Edit sector information.
- Edit administrative officer's information.
- Edit technical officer's information.
- Edit financial officer's information.
- Waive domain to another entity.
- Waive domain to another account inside DNet.
- Delete domain.
After transfering to dnet you can renew your domains up to a 10 years maximum.
Note that the domain amount is non-refundable.
You can submit a request to update the entity name through the following link: [Click here to submit the request].
Note: The entity name update request can be submitted only if the document number used to register the domain has not changed. If the document number has changed, a domain transfer (waiver) request must be submitted instead.
- Create a new account at dnet.sa
- Go to my domains > click on the setting icon
- Click on 'Update the entity's data/administrative coordinator' and fill in the form
- Again click on the 'Joining the domain to another account'
The permissions: View only or update, such as: Enabling domain lock, renewing the expired domain, exporting authentication code, updating nameserver, DNS management, and updating domain administrator
Renewal: you can renew the domain before it expires
You can read more here: https://help.nic.sa/en/registrant-domain-relationship-criteria
You can submit a request to update the administrative coordinator details in case they have been lost through the following link: [Click here to submit the request].
Enter the domain name and the reason for the update, complete the data of the new administrative coordinator, authenticate the letter that will appear in step 2, and reattach it.
Note:
- If the domain is registered with a commercial document, please authenticate the letter through the Chamber of Commerce.
- If the domain is registered with an association document, please print the letter on the association's letterhead and stamp it with the association's seal.
- If your domain is registered with personal documents, please authenticate the letter with your personal signature and name.
Google Email
إدارة حسابك وإنشاء مستخدمين جدد وتفاصيل التسعير وتصدير البيانات.
1- Log in to your Google Workspace admin.
2- Click on "Verify domain," then click on "Get started."
3- Click on "Switch to manual verification," then click on "My domain uses a different host.
4- Copy the name and content of TXT record.
5- Add the record to your domain DNS settings.
6- Click on “Come back here and confirm once you have updated the code on your domain host, then confirm.”
7- Click on Active Gmail.
8- Copy the name and content of MX record, then add it to your domain DNS settings.
9- Click on confirm, and you are all set.
To renew the email service, go to My Products > Details > Renew
For example, you want to change the name from [email protected] to [email protected].
- Log in to your admin account in your Google Admin console (at admin.google.com)
- Go to Menu Directory > Users.
- In the Users list, find the user.
Point to the user that you want to rename and click Update user.
Note: You can also find "Update user" at the left of the user's account page.
- Under Primary email, enter the new username.
- Click Update user.
You need to obtain the other account customer ID (you can find it under My Account or at the top of the page).
Go to My Products > Details.
At the bottom of the page, you will find the option “Transfer product to another account within Dnet.”
Enter the customer ID, and the product will be transferred immediately without affecting its services.
Go to My Products > Details > Manage License.
Note: Add the license so that the total equals your current licenses plus the new ones you want to add.
To add users, please follow the steps below:
1- Log in to the control panel in Google with the admin email.
2- Go to the menu icon Home > Users.
3- At the top of the page, click on Add a new user.
Microsoft Email
إدارة حسابك وإنشاء مستخدمين جدد وتفاصيل التسعير وتصدير البيانات.
In Microsoft Admin Center, go to Users > Active users.
Click on the three dots next to the email and select Manage sign-in details, then specify the email name and domain.
In Microsoft Admin Center, go to Users > Active users.
Select the user, then click on 'Assign licenses' and choose the required license.
Go to My products > Details > Add license.
After accepting the agreement, follow these steps:
- Go to My Products > Details, get the admin email and the temporary password, then log in to the Microsoft Admin Center.
- From the left-hand menu, choose Show all > Settings > Domains.
- Click Add domain, and follow the steps on the page.
After adding the domain, follow these steps to change the email address:
- In Microsoft Admin Center, go to Users > Active users.
- Select the desired user, and click the three dots next to their name > Manage product license.
- Activate the license, then click Save.
- Click the three dots again > Manage username and email.
- From the domain list, choose your new domain as part of the email address, then click Save.
Log in again using the updated email and password via Outlook Web and test the email functionality.
Go to My Products > Details.
At the bottom of the page, you will find the option “Transfer product to another account within Dnet.”
Enter the customer ID of the other account, and the product will be transferred immediately without affecting its services.
dmail Email
إدارة حسابك وإنشاء مستخدمين جدد وتفاصيل التسعير وتصدير البيانات.
You can access your email directly through the official website: https://webmail.dmail.sa
To set up your Dmail email on a mobile phone or computer using email applications (Apple Mail, Outlook, etc.):
- Open the email settings on your device and select “Add Email Account.”
- Enter your email address and password.
- When prompted for server settings, use the following information:
Incoming Server: mail.dmail.sa
IMAP Port: 993 / POP3 Port: 995
Outgoing Server (SMTP): mail.dmail.sa
SMTP Port: 465
- Save the settings and wait a few moments for the connection to be verified.
- Once the setup is successful, you will be able to send and receive emails from your device.
2. Do Not Use Personal Data.
3. An English uppercase character (A-Z).
4. An English lowercase character (a-z).
5. Use a number (0-9).
6. Use a symbol (such as @).
7. Do not use repeated numbers or letters such as (33, AA or Aa).
8. Don’t use a sequential list of numbers or letters, like “abcde” or “12345.”.
Go to my products > details > manage license
Note: Add the license so that the total equals your current licenses plus the new ones you want to add.
To create the user click on "Add email" in Emails section.
To activate dmail service for the domain, please follow these steps:
1- Go to My Products > Details > DNS Records, then copy the records displayed.
2- Add these records to the DNS settings of your domain hosting provider.
3- After adding the records, test your email by sending and receiving messages.
Security
إدارة حسابك وإنشاء مستخدمين جدد وتفاصيل التسعير وتصدير البيانات.
Emails
إدارة حسابك وإنشاء مستخدمين جدد وتفاصيل التسعير وتصدير البيانات.
- Go to my products page after login to your account
- Get subscribe in one if the available email services google workspace or dmail
- Select the no of email license you want and proceed to payment page
- Go back to your product page and click on the detail and add a new email user
- If you still see a notification on top of product detail page please click to open another page
- Copy each record and go to 'my domain tab' > domain detail > configure DNS and add the records
- Then back to the product page and make a refresh till the verification green icon appears
Each email account comes with 10 GB space or 30 GB space for (dmail)
Each email account comes with 1 TR space for (Microsoft 365)
For more details, please visit the email comparison table.