Release Notes – Knowledgebase

February 2026

Highlights
– FlexTunnel ASN verification – New “Start ASN and AS‑SET Verification” step appears in the FlexTunnel wizard, allowing customers to generate and validate ownership tokens directly in the portal.
– Two‑Factor Authentication enforcement – Organizations can now require all users to enable 2FA. A mandatory enforcement dialog is shown at login, with QR‑code setup and recovery‑code support.
– Security settings page – New “Security” section in Settings adds a toggle to enable or disable company‑wide 2FA enforcement.
– SEPA Mandate UI – SEPA Direct Debit setup is now visible in Billing for accounts with the feature flag, with clear “Set Up SEPA” and “Edit Details” actions.
– Command Palette pagination – Large result sets are now paginated with “Previous/Next” controls for faster navigation.
– Changelog link – Added a shortcut to the public release‑notes page in the main navigation.
– Service Alert banners – Alerts now include a direct “Go to … Detail Page” button that links to the relevant Service, Port, or LAG.
– DDoS Protection burst view – Burst options are displayed with quantity, pricing and billing group details in the service summary.
– FlexTunnel UI rename – Wizard and summary pages now label the offering as “FlexTunnel” for clearer branding.
– Company profile editing – The company name field is now editable again, and VAT ID entry is optional during profile updates.

January 2026

Highlights
– FlexTunnel – new service, UI flow and pricing pages.
– Knowledgebase links added to every service tile, dashboard widget and Service Details page for instant documentation access.
– Service Details titles now include a Knowledgebase button and correctly show Flex‑Tunnel and Flex‑Ethernet titles.
– Pricing summary now displays aggregated‑billing totals and links to the main service when applicable.
– Extensions now default to a 12‑month contract term (instead of 1 month).

Improvements
– Port type, lag name and port‑type fields are shown in the wizard and order summaries for IP Access, IP Transit and Flex‑Ethernet.
– Burst pricing per Mbps is correctly calculated and displayed in the Committed Data Rate selector.
– Service Chart defaults to the 24 h timeframe and dropdowns now correctly retain the selected option.
– Dashboard service tiles and “My Services” sections include a Knowledge‑Base button (book icon).
– Customers page is now limited to Reseller users (multi‑tenancy feature flag).
– Public‑IP validation now rejects all reserved and special‑purpose ranges with clear errors.
– Contract‑term selector is hidden for extension ports, simplifying the ordering flow.

December 2025

Highlights
– Tickets now support attachment uploads. Files are shown in the message list and can be downloaded.
– Users can give feedback on tickets – a rating dialog lets them rate and leave a comment.
– Ticket page gains a Support Info Box with a 24/7 emergency hotline, business hours, and a link to the SLA guide.
– New ticket Help side‑panel links to the Knowledge Base and SLA page.
– Ticket comments now include an optional CC email field that validates comma‑separated addresses.
– A real‑time loading spinner and skeleton placeholders appear while posting a comment.
– Ticket detail view now shows attachment sizes and color coded status.

Improvements
– IP Access / IP Transit wizards now include a Custom Bandwidth field. The selected speed is displayed next to the service details.
– Service list grid now displays a Service Speed badge when the selected route is present.

Platform & Infrastructure
– Fixed recursive API calls for price string formatting, improving reliability for exposed pricing endpoints.
– Added bulk device updates for BGP sessions when DDoS services are provisioned, reducing manual steps.

November 2025

Highlights
– AS‑SET field now shows a helpful tooltip when left blank, indicating the default AS being used.
– Improved validation for AS numbers: clear “No data found for this AS number” message when an ASN isn’t recognized.

Improvements
– AS‑SET validation runs after ASN data is fetched, preventing premature errors.
– Port search now escapes special characters, ensuring reliable results for any query.
– Ports list on the Service Details page is now sorted by ID for a consistent ordering.
– Service component pages load the specific component directly, reducing load time and avoiding mismatched data.

October 2025

Highlights
– Dark theme added – switch to dark mode for a comfortable view.
– The LAG detail page now includes statistical charts for all underlying ports
– Service detail pages now list any ports that are linked to the service
– BGP statistics are now available on the IP Transit detail pages

Improvements
– Header on the Network Map page gets cleaner spacing.
– Flex Ethernet summary now shows “Local & Remote” only when no Peer Service Fee is present, making the pricing label clearer.
– Bandwidth charges are now correctly omitted (shown as $0) when a Peer Service Fee applies, ensuring accurate billing.

September 2025

• Fixed issues where Port Errors and Light Levels graphs were not being shown properly
• My Services breadcrumbs now remembers the user’s last selected for simpler navigation
• FlexDetect now shows the correct number of Networks Included
• Added LAG support for FlexInsights dashboard errors
• Fixed an issue where customers might receive an error when ordering IP Transit on a existing LAG

August 2025

• Escalation matrix now available inside the portal
• When using our FlexPeer services to connect with another network over AS5405, customers can now will see the remote peer’s details in the service overview
• Made modifications to our internal automation system so that we could provide free connectivity at CommunitIX (due to unique setup)
• We added support for GTSM for customers (as per the news letter)

July 2025

• Customers now receive an email notification when another customer connects to their FlexPeer endpoint
• Added quick copy to clipboard across Portal
• Launched Inter.link network map
• Added Slack receiver for FlexInsights
• Updated Portal API OpenAPI docs theme
• Portal API OpenAPI docs now persist API keys between sessions

June 2025

• Customers can now upgrade from FlexInsights to higher DDoS tiers from the Portal
• More transparent DDoS burst pricing
• SEPA payment support on Portal
• FlexSuite’s free port is now order-able with LAG

May 2025

• Launched FlexPeer service
• Improve user interface for DDoS protection
• Added support for displaying wavelength products
• Added LAG reuse for FlexEthernet

April 2025

• Ticket list API now supports search terms
• Improved wording in DDoS service detail page
• Add DDoS service detail page for legacy DDoS services
• Enhanced location search to include inter.link PoPs
• Added user analytics with opt-in/out functionality
• Improved FlexEthernet pricing summary by itemizing the endpoints
• Show superior error message when password reset link has expired
• Updated escalation matrix in Support dialogue

March 2025

Adding FlexDetect Service
FlexDetect has been added to the portal, a monitor-only version of Inter.link’s DDoS protection product, which allows customers to monitor their network traffic without automatically taking any unexpected mitigation actions.

More information added to portal order summary
Payment terms and service notice period added to the order summary displayed before placing an order.

Greater visibility for support button
Improved visibility of the support button in the portal because users where not able to find how to contact our support team.

February 2025

Launching Dynamic Products
Instead of releasing only a few major products this year, Inter.link is releasing lots of smaller innovations to improve (or create variations of) our existing mainline products.

We call this Dynamic Products, a way for products to be efficiently enhanced or customised to fit the varied needs of our clients.

What does this include so far?

Crossconnect product
Customers can have Inter.link order the crossconnect to connect to their Inter.link service.

Flowspec product
Customers can now order and enable Flowspec filtering for their IP-Transit services easily through the portal.

January 2025

Enable bgp.tools for all customers
Customers can now see and compare their network with the Inter.link network when logged in to the Inter.link portal.

FlexInsights UI and API
Customers can now enable FlexInsights for their Inter.link services. FlexInsights asllows customers to receive alerts in relation to the operational status of their Inter.link ports and services.

Add events menu to navigation
There is now a convenient link on the Inter.link portal menu, to the list of upcomming Inter.link events.

December 2024

Provide Hints for Aggregated Services
Customers can now see all related services when viewing an aggregated service within the Inter.link portal.

Add Tools Menu
There is now a “Tools” menu in the Inter.link portal which provides customers with a list of useful actions.

Availability of LOAs Improved
LOAs are now visible in the Portal as soon as the service is provisioned. Previsouly customers had to wait 5-10 minutes after provisioning an order

Add FlexSuite banner
Customers who are eligible to order a free FlexSuite port will now see a banner when logged into the Inter.link portal.

Added Looking Glass Link
There is now a link directly within the Inter.link portal to the Inter.link looking glass so that customers can quickly checking routing in relation to their service.

November 2024

Improved visibility and management for support tickets
This is due to:
– descriptions for the status of each ticket
 which explain whether it is in progress, solved etc.
– a colour system (green, amber, red) which makes the ticket’s level 
of urgency clear straight away

Improved BGP Session configuration
Improved Inter.link’s integration with PeeringDB and added clearer error messages to further streamline the BGP configuration part of the IP-Transit wizard.

Improved VLAN validation for multi-service ports
Reworked VLAN ID validation to cover multi-service ports more completely.

Introduced ASN statistics sourced from BGP Tools
We launched our first version of BGP Tools integration, showing statistics for Inter.link’s ASN, 5405 in the Portal.

October 2024

Ticket integration in the Portal:
Customers can now get an overview of all of their support tickets inside the portal

Improved bandwidth choices when ordering on top of a LAG:
When ordering on top of a LAG, available bandwidth choices now include options that fit better redundancy-focused LAG setups

Improved visibility of Ports:
ID of the port is now more visible, making it easier to map a port to the invoice item.

Allow clearing location search box:
Search box can now be cleared between searches, improving usability when searching multiple addresses

August and September 2024

Easier to explore the portal before providing company details:

Completing the company profile is no longer required until the users wants to place an order. The increases transparency by allowing anyone to log in and see our services, locations, and prices.

New dashboard statistics:

It is now possible to view the connectivity stats for AS5405 inside the customer portal. This increases transparency by allowing our customers to see we are constantly improving the connectivity of AS5405.

Superior handling of the provisioning of IP-T with prefix-limit of 0:

Inter.link can now accommodate customers who have no IPv4 requirements, only IPv6

Aggregated billing improved visibility:

Inter.link has improved the visibility of aggregated billing within the Portal. Customers can now see which serves are part of the same aggregated bill.

July 2024

Aggregated Commit/Billing:

An optional feature that when enabled, allows multiple IP-Transit or IP-Access services to pool their committed data rate and billing together; leading to dynamic sharing of the commit between the services – which helps to create more flexibility, due to having dynamic environments which can optimize their bandwidth usage across different ports, services and regions.

Made API easier to access:

The Inter.link portal now has links now to Knowledgebase documents and it is easier to access the API itself through the portal too.

Updated privacy policy to include the Google Search API integration for Address Search:

We’ve recently updated our privacy policy to include our usage of anonymous Google API calls for better location matching.

June 2024

Users can show/hide decommissioned services:

Previously decommissioned services were shown along side active services. This lead to some confusion and now decommissioned services are hidden by default, and an option is available to make them visible.

Improved portal layout on mobile devices:

Our portal has been responsive since its early days, but different screen sizes bring different challenges with the layout. During June, we improved the way the portal looks on mobile devices in order to improve the experience when using mobile to view or order services.

May 2024

Support for 100G-LR1 optics:
These days, LR1 optics have become a valid alternative optic choice for customers looking for more flexible, denser or future-proof high-bandwidth setups.

Inter.link has evaluated compatibility with the platform and enabled QSFP-100G-LR1 transceiver support in the platform, offering a scalable alternative option for setups that require this type of transceiver. 100G-LR1 is now available upon request.

Commits higher than 400Gbps in LAG bundles
Ports and LAGs(=bundles of ports) show up as clearer entities

A couple of interesting improvements for multi-port (LAG) services happened in May, based on customer feedback. Services on top of multiple ports (LAGs), can now be ordered with commits in excess of 400Gbits, which allows for better link utilization when operating on a Link Aggregation Group. While there, we improved how these services show up in the service detail page to make distinguishing ports from LAG bundles easier for customers with multiple installations.

Contract term now visible in Service Overview
When in Service Overview for an installed service, all services note the initial contract period in the overview, as set in the relevant contract.

April 2024

Customers can now order Link Aggregation Groups:
If a single link doesn’t provide enough capacity to meet a customer’s demand, they can now order multiple links of the same speed and have them grouped together, and they will work together as if they are a single higher speed link. Customers can then place higher bandwidth orders against this higher speed link. For example, if a customer does not have 400Gbps capable equipment, they can order 4x 100Gbps ports to create a single 400Gbps LAG port. The customer can then order services with up to 400Gbps of bandwidth on this special LAG port.

AS-SETS are now optional:
For small IP Transit customers who do not have an AS-SET, it is now possible to place order for the Inter.link Portal and API for an IP-Transit service without an AS-SET. In this case the customers AS number will be used to generate prefix lists.

Add “sync from peeringDB” option:
Customers with PeeringDB accounts can now choose this option when ordering IP-Transit via the Inter.link Portal or API. When this option is selected Inter.link will automatically sync the IPv4 prefix limits, IPv6 prefix limits, and AS-SET details from the customer’s PeeringDB page every day. This removes the need for customers to manually update their prefix limits or AS-SET name changes with Inter.link

March 2024

BGP Route Advertisement Options:
When creating a new IP-Transit service, customers can now select the type of routes they would like to receive over the BGP session to better fit their equipment. Options supported now are: Full Routing Table (Inter.link’s view of the internet), Default Route only (a route to Inter.link’s network), or Full Routing Table and Default Route. This enables resource-constrained equipment to enable BGP sessions with Inter.link’s network.

Single-service ports:
When creating a new service, its port can now be configured as “untagged”, so that no vlan configuration is needed in customer equipment. This makes it even quicker to set up a new service.

Extension services in Dashboard:
Ordered & Provisioned Extensions are now visible in the dashboard under their own tab. This means customers can manage their locations more easily because they see them straight away.

Optic Light Levels in Ports:
When in service details, optic light levels on the Inter.link side are now visible for each port, making it easier to debug connectivity issues if they ever arise. This information is valuable during setup when connectivity is checked, however, it is also important for daily monitoring.

Reworked Location Selection:
When creating a new service, a new, cleaner location selector is now available. The location selector now has three sections (Inter.link locations, Extension locations, and Coming soon), greatly improving visibility.