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Live Chat 14 Day Trial

What is the difference between 'Live Chat' and 'Chat Bot'?

Live Chat

LiveChat will greatly increase the number of your satisfied customers. I’ve already tried it and I can recommend it as a go-to customer service tool! Sign up today for a free trial!
Live Chat 14 Day Trial

Chat Bot

Wondering how to increase your conversion rates? With ChatBot it couldn’t be easier. Engage more customers, boost sales and increase customer satisfaction with instant responses.
Chat Bot Features >>
Live Chat, your visitor can leave a message for you, if you are not able to chat with them at the moment in time, or they can chat with you live. Normal this proves it’s worth within a matter of hours. Chat Bot, can work along side the live chat for when you are not around. This chat bot needs to be programmed to ask predefined questions to get your visits to hand over details, this will also work with Facebook as well.

They both have an easy integration with WordPress with a plugin, or a script code that can be installed within your website. Your webmaster (person that looks after your website) should be able to install either very easy. However if you have an issue, we can help. We will need FTP access or WordPress control panel access to do this.
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Planet Digital Evolution Limited

Planet Digital Evolution Limited
27 Old Gloucester Street
London WC1N 3AX
United Kingdom

Company No.: 11612417

Telephone: 0118 405 0181
Email: [email protected]

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We have listed all technical terms used on the website here, to make it easier for you, if you are not sure of something. Click the ‘?’ and they will drop down for you.

  • CMS = Content Management System means you can change the content on the website online (you will still need some graphics and HTML knowledge).
  • VPS = Virtual Private Server, this is a dedicated amount of space and memory just for your website, an eCommerce website should be using one.
  • Dedicated Server = This is a hosted server that is only used for high-end/large traffic.
  • Malware scans = Your website is like a computer, it’s needs checking every single month (minimum) for infections.
  • SEO = Search Engine Optimisation, making sure when people search for you on a search engine they find you.
  • SEF = Search Engine Friendly, this is to do with your URL and how the content is read by the search engine.
  • CRM = Customer Relationship Management, a system that keeps all your client details in one place, including leads and suppliers.
  • WhatsApp (business version) = A mobile app that can be used for business to talk to customers from anywhere in the world.
  • Social = Social media, online digital systems that make it easier to reach people you might not have reached before.
  • Admins = A user that has full control of the website and its content (webmaster).
  • Meta data = Lines of copy that you do not see on your website page, but it’s in the code and the search engines read it.

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