Less WordPress wrangling.
More expert help on demand.
You don’t need a full redesign or a long-term contract. You need reliable WordPress help when something needs to change.
The Support Slice gives you flexible development time to improve, tweak + grow your site… without doing it all yourself.
Focus on your business, we’ll handle the nerdy stuff. (And probably do it faster than you’d expect.)
You’ve got better things to do than wrestle with WordPress.
Your site is where clients find you, learn to love you + buy from you. It deserves more than “I’ll figure it out eventually.”
Small tasks pile up fast like a poorly sized image, a page that’s a little too slow + an opt-in that isn’t tagging properly. Suddenly you’ve lost a day (+ some potential new clients) to stuff that you really hate dealing with.
There’s a better way.
The Support Slice is a block of WordPress support hours that you use when you need them. You send the task + it gets done, usually within a couple business days. No project minimums. No explaining things from scratch to a stranger. No surprise invoices.
Behind the peel:
What you can hand off.
With The Support Slice, we typically focus on the stuff that slows your site down + holds your business back. Here’s a taste of what we tackle:
Updates
Theme, plugin + WordPress core updates done right. Not just clicked through + hoping for the best, or even worse… done automatically. We check that everything still works after each update, because updates that break things aren’t updates at all.
Opt-Ins
Setting up a new lead magnet? Building out a funnel? We handle the technical side: form creation, tag triggers, redirect pages, thank you messages + the behind-the-scenes stuff that makes it all actually work.
We’ve worked with platforms like Kit, Mailchimp, Active Campaign, Kajabi, Flodesk + more.
Courses
Launching something new is exciting. The page-building part? Not always. We set up course pages, member portals + video embeds so they look great + function the way you need them to. The same is true for new product pages or launching a brand new podcast.
Content
New team photos, updated service descriptions, brand new blog content, a fresh testimonials section… hand it over. We’ll make the changes so you’re not staring at the block editor at 10pm.
Fixes
Something’s broken + you have no idea why. We’ve seen it all, which is why we can usually diagnose + fix issues faster than you can finish describing them. We’ve also been known to flag some problems that clients didn’t even know about because we are actively using your site.
Security
Slow site? Sketchy login attempts? We run speed audits, clean old code + tighten up your security so your site stays fast + safe from harm’s way. Fortunately for you (unfortunately for others) we’ve unhacked more sites than we can count at this point.
Not sure if your task fits? It probably does. Ask us.
Don’t take our word for it…
“Anything I pull off that requires logistical prowess goes right to Alison!
She is such a secret weapon — I know without an ounce of hesitation my projects will return polished and performance ready.
I cannot rave HIGHLY enough about having her in your world.”
— Amanda Gibby Peters
Owner, Simple Shui
Get your slice,
use it your way.
You pick the package that fits your business + budget. Both options are one-time retainers — no recurring charges, no monthly commitments. Plus, our standard hourly rate is $150 which means that either retainer is the smartest way to work with us.
Save $115
The 5-Hour Slice
$635 one-time
5 hours of development support, good for 6 months.
Perfect for small business owners who have a handful of tasks piling up + want to hand them off without a big commitment. Use this retainer all at once or spread it across a few months.
This package is also a great option for getting a taste of what it’s like to work with tiny blue orange.
Save $320
The 10-Hour Slice
$1,180 one-time
10 hours of development support, good for 1 year.
For the entrepreneur who always has something on the list. This retainer gives you a full year of nerd support to use however you need it. Whether it’s course launches, site refreshes, ongoing tweaks + more.
This package is also a great option to keep your site up-to-date with year-round maintenance.
Need more hours? Purchase one retainer + once it’s used up, snag another.
That way your project cost can spread out over a couple payments.
Hand over your site to do list,
we got it covered.
— Theresa Reed
The Tarot Lady
“You really are a godsend and one of the few people I trust 100%.
I appreciate you.”
Why The Support Slice works
We cap ourselves at 25 retainer hours each month. Aka your tasks get done fast + you’re never stuck at the bottom of an endless queue.
Here’s what makes working with us different:
- We’re fast. The #1 thing clients tell us? They can’t believe how quickly it got done. Fast doesn’t mean sloppy, we just don’t mess around.
- We’re a team. Heather keeps communication moving + Alison handles the work — so you always have someone to reach, and your project never stalls waiting on one person.
- We’re not going anywhere. We’ve been doing this since 2007. When you send us a task, you’re not explaining your site to someone new, you’re talking to someone who knows WordPress inside + out.
The Support Slice FAQs
What kinds of tasks can I send?
Basically anything WordPress. Updates, opt-in setup, course pages, blog post formatting, menu + footer changes, PayPal/Stripe buttons, speed testing, security work, form styling, feature additions — the list goes on. If it involves your WordPress dashboard, we can probably handle it.
How long does it take to get something done?
Almost all small tasks are done within 5 business days. Larger projects (like building out a full course setup) are typically completed within 2-3 weeks.
What happens when I’m getting close to my hours?
We’ll give you a heads up when you have 1 hour remaining, so you’re never caught off guard. And we will never go over your retainer hours without your written approval first. It’s your call on whether to grab a new retainer or simplify the task to fit within the hours you have.
Do unused hours roll over?
They don’t roll over, but we won’t let them go to waste. If you’re running low on ideas, we’ll share suggestions for improving your site so every hour gets put to good use.
What if I have an urgent request?
If our schedule allows it, we’ll jump on it right away. Urgent tasks are billed at double our hourly rate, which means a 15-minute task uses 30 minutes of your retainer. We’ll always be upfront about that before we start.
How do I send tasks?
However works best for you. We can use email, phone call or your own project management tool (Trello, Asana, etc.). We adapt to your workflow. Most clients email Heather the information + Alison works out of our Notion dashboard.
Can I use The Support Slice if I’m already in Site Care Club?
Absolutely. Site Care Club members already get a few development hours built into their plan, but The Support Slice is there when you need more. It’s a great complement if you’ve got a bigger project or a busy season coming up.
Don’t see your question here?
Email contact@tinyblueorange.com or reach out via the form below. We want you to feel good about this before you commit a single dollar.
Ready to get a nerd in your corner?
Fill out the form below + we’ll get back to you about which slice is the right fit for your business + your to-do list.
This is what our clients have to say…
“Alison has always been “Johnny on the Spot” in terms of response time. In terms of detail she has an EAGLE eye which, as a perfectionist designer is very much appreciated. And rare to find.
Alison possesses exceptional technical WordPress knowledge, impeccable followthrough, is very prompt and courteous.
I’ve found she goes above + beyond to be sure to explain things in a way that are understandable even for the non-tech savvy.”
— Sarah Ancalmo Ashman
Public Persona
