

How to check the payment status?
Access V360 to check the invoice payment status.


Fotógrafo: Ricardo Teles
Check out an example:
If the contract between Vale and the service provider states that payment will be made within 60 days from the receipt of the invoice, and the invoice is received on May 5, payment will be made by July 5, provided that the invoice does not present any type of discrepancy.
When the due date falls on a weekend or public holiday, payment will not be made in advance; in such cases, it will be processed on the next business day.
The payment term begins as of the invoice registration in the system, and not necessarily at the exact moment it is received. If, during the registration process, any discrepancy is identified—such as inconsistent information or incomplete data—the invoice will be routed to a human review queue. The discrepancy handling and final registration of the invoice are completed within up to three business days, and only after this step does the contractual 60-day payment period begin.

