Service Requests Made Simple

We’re here to ensure your Vortex^® gear performs as promised. Whether you’re requesting repairs on optics or returns on apparel, the VIP^® Warranty has you covered. If a repair or return request falls outside warranty coverage, we’ll contact you before proceeding—keeping you in control every step of the way.

SUPPORT THAT KNOWS YOUR GEAR

Whether troubleshooting yourself or you want expert help, our Vortex^® team—hunters and shooters like you—knows your gear inside and out. Check our guides for common issues with riflescopes, red dots, and more, or reach out for one-on-one help.

Troubleshoot Common Issues Contact Us

Repairs and Returns

Need to repair or tune up your optic, or looking to return an apparel item? Our VIP^® Care team is here to help you get back on target.

USA

To start your Service Request or Return, call us at 1-800-486-7839 or email service@vortexoptics.com. We’ll arrange any necessary parts, initiate your Service Request, and email you a prepaid shipping label for easy returns.

CANADA

Check our Troubleshooting page for quick fixes to common issues with optics, red dots, riflescopes, and more. Or visit Vortex Canada for appropriate forms and further shipping procedures.

INTERNATIONAL

Products shipped from the USA out of the country are considered Gray Market Products and are not covered under the VIP^® Warranty. Please email service@vortexoptics.com if you have any questions.

Have a question?

Ask Vortex^®

Ask Vortex^® means a real human picks up, ready to talk gear, shooting, or hunt prep. Our team’s seen it all, and we’ll help you solve it fast so you can get back out there.

Call. Email. Chat.