Choose link or email delivery
Share a link creates one recipient URL. Send by email adds named recipients and delivery messages without changing the selected files.
Web · reviewed 25 August 2026
Help centre
What do you need to finish?
Start here
Choose the job in front of you.
Send and receive
Short, product-specific answers reviewed against the live workflow.
Send a folder
Use Add a folder in the composer. FileFast preserves the relative paths and presents the hierarchy on the transfer page.
Web · reviewed 25 August 2026
Create a file request
Open Requests, add a title and instructions, then share the request link. Each verified contributor stays grouped with their submitted files or folder tree and does not need an account.
Web · reviewed 25 August 2026
Add or remove files after sending
Open the transfer and choose Add files, or remove a single file from the list. The link, password and recipients stay the same. A paid transfer keeps its files, because that is what the buyer paid for.
Web · reviewed 25 August 2026
Change the expiry or password
Open the transfer, go to Settings and choose Change expiry or password. People who already have the link keep using it.
Web · reviewed 25 August 2026
Recover an expired or removed transfer
While a transfer is still in its recovery window, its page offers recovery. Choose a new expiry and confirm the access settings. After that window the files are gone.
Web · reviewed 25 August 2026
Does the recipient need an account?
No. A public link opens in any browser. If you choose tracked or restricted access, the recipient confirms their email with a one-time code and still needs no account.
Web · reviewed 25 August 2026
A recipient did not get the email
Ask them to check spam first. If the address failed, FileFast emails you. You can send the delivery again from the transfer, or copy the link and share it yourself.
Web · reviewed 25 August 2026
My upload stopped
Large uploads go in recoverable parts, so a short interruption does not restart them. Keep the page open. If you closed it, open FileFast again and choose the same files to continue.
Web · reviewed 25 August 2026
Access and review
Short, product-specific answers reviewed against the live workflow.
Public, tracked and restricted access
Public accepts the unguessable link. Tracked verifies each visitor email. Restricted verifies only addresses on the transfer allowlist.
Web · reviewed 25 August 2026
Password-protected transfers
A password is an extra gate and is stored as an adaptive hash. The /unlock action is password entry; FileFast no longer sells a separate paid unlock.
Web · reviewed 25 August 2026
Preview, comment and approve
The sender chooses the preview and download policy. Verified recipients can comment, favourite, approve or request changes while review remains open.
Web · reviewed 25 August 2026
Which files can be previewed?
JPG, PNG, WebP and GIF use stripped image derivatives. HEIC/HEIF, TIFF and common camera RAW files are converted to WebP. PDF, Word, Excel, PowerPoint and OpenDocument files become isolated page images. MP4, WebM, MOV and M4V become a browser-safe video proxy; MP3, M4A, OGG, WAV, FLAC and AAC become an audio proxy. TXT, Markdown and CSV are limited to 5 MB. Office conversion is limited to 250 MB, extended images to 500 MB and PDFs to the first 200 pages. Unsupported or failed conversions never fall back to the original under preview-only access.
Web · reviewed 25 August 2026
Teams and branding
Short, product-specific answers reviewed against the live workflow.
Workspace roles
Owners control billing and ownership. Admins manage members and policy. Members send and receive within the permissions they are given.
Web · reviewed 25 August 2026
How groups affect visibility
A member sees their own workspace work and peer work shared with at least one group they belong to. Owners and admins can see the complete workspace.
Web · reviewed 25 August 2026
Brand spaces and domains
Creator and Teams include FileFast-hosted brand spaces with name.file.fast addresses. Customer-owned custom domains remain behind the dedicated DNS and TLS release gate.
Web · reviewed 25 August 2026
Plans, privacy and support
Short, product-specific answers reviewed against the live workflow.
Which plans are available?
Free, Plus and Creator are individual account plans. Teams is purchased through workspace checkout with seats. Enterprise remains contact-sales, and custom domains keep their separate release gate.
Web · reviewed 25 August 2026
Use FileFast in ChatGPT or Claude
Connect FileFast to your assistant and sign in with your account. It can make upload links and read your delivery history. Files themselves go through a browser link, because a chat cannot carry them.
Web · reviewed 25 August 2026
Sell a file
Creator and Teams can set a price on a transfer. Connect your own Stripe account, and the buyer pays you directly before the download opens. FileFast takes no fee. You stay the seller, including refunds and tax.
Web · reviewed 25 August 2026
Change or cancel your plan
Open your profile and go to Plan. A cancelled plan stays active until the end of the period you paid for.
Web · reviewed 25 August 2026
Stop email notices
Every notice has a Stop these notices link. To choose them one by one, open your profile and go to Notifications. Login codes, security alerts and receipts always stay on.
Web · reviewed 25 August 2026
Download or delete your data
Open your profile. Account has Download my data, and the danger zone at the bottom deletes the account.
Web · reviewed 25 August 2026
Analytics retention
Network identifiers are minimized after 30 days, pseudonymous actor hashes after 90 days and detailed analytics expire after 730 days.
Web · reviewed 25 August 2026
Report a problem or unsafe file
Use Feedback for product help and Report abuse for a suspicious transfer. Include the FileFast URL, but never send a password or one-time verification code.
Web · reviewed 25 August 2026
No matching answer yet
Try a shorter phrase or send us the exact screen and action that blocked you.
Still blocked?
Send the exact screen, action and error. Do not include passwords, codes or private buyer links.
