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Hi, I am hoping someone from the Dropbox team can advise me here. In March this year my files were deleted from my account. I did receive notification emails beforehand, but a filter in my mailbox sorted them away and I never saw them. I only discovered today that everything is gone. My Deleted files folder is completely…
I am attempting to download an image file using the Dropbox API, but I am encountering an InvalidCaseException. Could you please suggest a solution? I have included the sample code and the stack trace below. code : fileResponse = await dbx.AsAdmin(userId).WithPathRoot(new PathRoot.NamespaceId(user.Id))…
I need help investigating a large unexplained deletion from my Dropbox account. On April 14, 2026 at 8:06 AM, my Dropbox Events history shows: “You deleted Screenshot 2026-02-22 at 10.5…PM.png and 170 more files.” This means approximately 171 files were deleted in one event. The missing files were located across multiple…
I have been unable to get Dropbox to allow the folder to be located on an external drive. I had it on a single drive and that worked fine, but that single drive failed, and it now cannot be located to one of the external RAID5 drives. Is there a work around for this?
Hello, I'm getting a message that I can't upload files to Dropbox anymore because I'm over the Basic storage limit (2 GB). My files do not reach this capacity, according to a quick calculation I'm actually at around 0.008 GB. No one else on my team is reporting this issue. What is going on? What do I do? I saw Backup files…
Recently I've run into an odd problem where Word files created before a certain date have stopped syncing. I have Dropbox added to Word for Mac as a "save" destination. I can pull up the files in Word or through Finder, and if I make a change and save the document into my Dropbbox save destination, a window pops up…
I am using the Dropbox desktop app on a Mac. Twice now, I have had files deleted out from under me, literally as I was still working on them in Word. In place of the filename, it shows up as a weird temp file. Once I closed it without realizing and thought I had lost the file completely, but was able to restore it by…
I can't get Dropbox on my Windows 11 computer to connect to the rest of the network. No one else at my company is having issues with syncing, so I know it's my computer. I've tried reinstalling Dropbox and using the offline installer. I've tried turning off my firewall during installation. I've tried uninstalling the app.…
I've reinstalled the program, deleted my app data, but no matter what I do, when I navigate to try to change my folder path, the app crashes and restarts. No error code, nothing. Dropbox support was unable to figure it out. Anyone else have issues with this?
Hi there, I saw other users also had this issue. I uninstalled Dropbox from my PC and am now trying to reinstall it. No matter what I try, I get the following: I've tried all different things from the web and advanced install and all.. Nothing works.. Any ideas???
This vital feature seems to have disappeared. When sending time sensitive or otherwise important files, part of the reason we use Transfer is that we are automatically notified that the recipient has downloaded the files. I understand it can be set case by case, but when we are doing this regularly, it seems like an…
Many companies prohibit employees from generating their own Dropbox account, which is needed to comment on the files. So I'd love to have a way for people to put their email and just add comments to files and folders I've shared with them via a link
Please bring back the one-click starring feature. Placing the star button immediately under the image—rather than inside a secondary menu—saves time and improves the user experience.
Previously, Dropbox allowed video preview even when an account exceeded its storage limit. I would like to request that this behavior be restored. Video preview is a basic viewing feature that lets users access content they have already uploaded. Disabling it does not increase the effectiveness of storage limits—it only…
On the upload list on the website, it shows all uploads or completed uploads, but there's no filter for the files that have not completed being uploaded. It would be great to only see the files that are currently being uploaded or waiting to be uploaded. I suggest an additional filter option labeled “Incomplete” or…
