@AmericanAir I'm Executive Platinum. Showed up at YYZ early for JFK flight. Asked at Admirals Club to get onto earlier flight to LGA. Was told no, I'd have to pay to change ticket. You have got to be kidding.
President, GiantSteps Media Technology Strategies (giantstepsmts.com); editor, copyrightandtechnology.com; Forbes columnist (forbes.com/sites/billrose…).
- @LinkedIn I'm sick/tired of reporting obvious fraud/spam messages sent to my account and being told that they don't violate your policies. >1/2 my mgs. You claim option to "ask us to take a second look" but it's not there. Please clean up act and stop being greedy.
- @MyCoreBridge having a very hard time logging into AIG acct used maybe once/yr. Your auth plays very badly w password managers & does not save correctly. Then 3 incorrect pws and account is locked. BAD UX. Suggest trying it w 1Pass, seeing how bad it is, then fixing.
- @QuickBooks have u been hacked? I'm QBOL customer. Got weird phone call on biz # saying pls call back yr credit card was declined. Called back, got msg in synthetic voice saying pls try again later or leave vm. Not even opp to go on hold. Um really?
- @Delta problem w Android app. For check-in on intl flight it prompts for passport info. For date of birth it presents calendar icon with current month. My birthdate is in 1969. No. That's a lot of back arrows to click. Please fix.

