A Complete Guide to Katateb's Online Learning Platform

This guide is designed to help parents navigate and make the most out of Katateb’s online learning platform. Learn how to create an account, manage your child’s learning journey, handle payments, and access support, ensuring a smooth and successful experience.

Canceling Scheduled Lessons

If you need to cancel a scheduled lesson, please follow the steps below:

Log in to your account on the Katateb platform.
Navigate to the “Bookings” section from the main menu.
Select the student whose lesson you wish to cancel.
Choose the specific lesson(s) you want to cancel and ensure you verify the date and time of the session.
Click on the “Cancel” option.
A window will appear prompting you to write a message along with the cancellation request. Once done, click OK to confirm the cancellation.

Viewing Available Bookable Hours

To check the number of hours available for booking lessons, follow these steps:

Log in to your account on the Katateb platform.
Navigate to the “Bookings” section from the main menu.
Select the student whose available booking hours you wish to view.
You can find the number of available hours for booking displayed next to the title “Bookable Hours/Lessons”.

Booking a Make-up Lesson

If you need to book a make-up lesson, please follow these steps:

Log in to your account on the Katateb platform.
Navigate to the “Bookings” section from the main menu.
Select the student for whom you wish to book a make-up lesson.
Click on “Make a Booking”.
A new window will appear where you should verify all the entered information before proceeding:
- Booking Interval
- Course Duration
- Preferred Teacher
- Classroom
- Date & Time
After verifying the information and ensuring the selected date and time are correct, click on “Request Booking” to finalize the booking.

Checking Invoices

To check your invoices, please follow these steps:

Log in to your account on the Katateb platform.
Navigate to the “Billing” section from the main menu.
You will see three options:
- Pending Invoices: for outstanding payments.
- Paid Invoices: for completed payments.
- Canceled Invoices: for invoices that have been canceled.
After selecting any of these options, click on the invoice number to view its details and available payment methods, which are displayed at the bottom of the invoice.

For customers outside Australia:
You can make payments using MasterCard, Visa, or PayPal.

Teacher's Reports

To view your child’s teacher reports, please follow these steps:

Log in to your account on the Katateb platform.
From the homepage, navigate to the “Teacher’s Daily Report” option.
You will be presented with options to select the lesson, teacher’s name, and the date range for which you want to view the reports.
You can view each report according to its issue date, which includes the following information:
- Lesson Name
- Book Name, Unit Number, and Page Number
- Homework Assignments and Teacher’s Notes (if any)
You can also print the reports directly from the same page, as demonstrated in the tutorial video.

Installing Zoom

To join classes on Katateb, you will need to install and set up Zoom. Follow these steps to create and activate your Zoom account, install the program, and accept invitations from teachers.

Creating a New Zoom Account

Visit the official Zoom website: https://zoom.us.
Click on “Sign Up” to create a new account.
Enter your email, date of birth, and other required details to register. A confirmation email will be sent to activate your account.

Activating Your Zoom Account

When you receive the activation email, click on “ACTIVATE ACCOUNT”.
Enter your personal information, including:
- First Name
- Last Name
- Password for your Zoom account
Click Continue.
The next screen will ask if you want to add colleagues to your Zoom account. You can skip this step for now by clicking Skip This Step.
Once your account is successfully created, click on Go to My Account.
Download and install Zoom by visiting the Download Center on the Zoom website. Select Zoom Client for Meetings for your device.

Accepting a Zoom Invitation

After installing the Zoom app, log in by entering your email and password.
If the application is already open, you may receive a notification for an invitation from your teacher’s account. Click on the notification or navigate to the Contacts list and click Accept.
Once accepted, the teacher’s account will appear under your External Contacts list. When the teacher initiates a lesson, you will receive a notification to start the class.