Customer Success
From onboarding through to scale, our Customer Success team works alongside insurance builders, restoration companies and trade businesses across Australia and New Zealand to stay in control of complex jobs, from insurance repairs through to residential and commercial projects.
Loop Logics
Customer Success at Loop Logics is built as a true partnership, designed for the realities of insurance builders and restoration companies across ANZ.
We work closely with your team to manage the complexity of property damage and restoration jobs, where multiple stakeholders, tight SLAs, changing scopes, and margin pressure are part of the day to day. Our focus is on helping you streamline workflows, improve visibility, and maintain control across every stage of the job lifecycle, from first notice of loss through to practical completion.
That means practical, hands-on support grounded in real insurance and construction workflows, continuous optimisation as your business evolves, and a long-term focus on improving operational performance, not just system usage.
Meet The Team Behind Your Success
Our team brings deep experience across insurance, construction, and job management software, with a strong understanding of how insurance builders, restoration companies and trade businesses operate in real-world environments across Australia and New Zealand.
We work closely with your team to ensure Loop Logics fits seamlessly into your operations and continues to support you as your business and team grows, whether you’re managing insurer panels, coordinating trade contractors, or scaling across multiple sites.
April brings 8+ years of experience across construction, technology, and the engineering and resource sector, including deep experience with enterprise clients, leading Customer Success and Experience teams, and working alongside builders, suppliers and subcontractors.
At Loop Logics, April leads the Customer Success team, drawing on her enterprise and construction background to ensure builders and trades get hands-on, practical support as they scale. She is currently completing her Diploma of Building and Construction to deepen her understanding of the industry Loop Logics serves.
Kirsten brings almost 20 years of experience across the insurance industry in Australia and New Zealand, working with organisations including Suncorp, ENData, Gallagher Bassett and Stream. With deep exposure to insurance builders, claims workflows, and restoration environments, she helps teams simplify complex processes, improve visibility, and drive more efficient outcomes across property damage and repair work.
At Loop Logics, Kirsten leads technical solutions and customer delivery, by streamlining insurance builder workflows, improving operational control, and supporting scalable growth for builders and trade businesses across Australia and New Zealand.
Nicholas works at the intersection of product, strategy, and customer experience, helping insurance, commercial and residential builders turn complex, multi-stage workflows into scalable solutions and high-impact outcomes. He plays a key role in aligning real world job processes with platform capability.
At Loop Logics, Nicholas helps ensure customer experience evolves in line with the needs of builders, driving better visibility, coordination, and outcomes across every job.
Lorenzo brings over 10 years of experience in customer-facing roles across IT, project delivery, and implementation. Having worked with businesses operating across Australia, New Zealand, and the US, he helps teams adopt structured workflows, improve day-to-day operations, and get more value from their systems in fast-paced, multi-site environments.
At Loop Logics, Lorenzo works closely with insurance builders and trade teams to embed efficient workflows, improve system adoption, and ensure the platform supports the demands of property damage and restoration work, by helping teams operate with greater consistency, visibility, and control across every job.
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NetSuite is a cloud-based ERP platform combining financials, inventory, procurement, and reporting into one integrated system, built to scale from growing businesses to large enterprises across construction and beyond.
Connected with Loop Logics, NetSuite keeps job costing, invoicing, and financial data in sync, giving larger insurance builders and commercial contractors one accurate, real-time view across every project and every entity.
ANZIIF (Australian and New Zealand Institute of Insurance and Finance) is the leading education and professional development body for the insurance and finance sector across Asia-Pacific. ANZIIF sets professional standards, delivers accredited qualifications, and supports compliance training across claims handling.
Loop Logics’ ANZIIF affiliation reflects our commitment to the same recognised standards trusted across the insurance industry.
The Underwriting Agencies Council (UAC) is the representative body for Australia’s underwriting agencies, with over 130 members managing more than $10.5 billion in annual premiums. UAC advances industry standards, education, and advocacy across the insurance underwriting sector.
Loop Logics’ UAC affiliation connects us directly with the underwriting community that insurance builders rely on every day.
AICLA (Australasian Institute of Chartered Loss Adjusters) is the premier professional body for loss adjusters across Australia and New Zealand. AICLA sets recognised education standards, upholds a strict code of conduct, and maintains close ties with insurers, brokers, and legal partners.
Loop Logics’ AICLA affiliation reflects our shared commitment to integrity across the claims process.
The Restoration Industry Association (RIA) is the peak global body for restoration contractors, with a dedicated Australasian Council serving Australia and New Zealand. RIA sets professional certification standards, drives ongoing education, and advocates for the restoration sector across water, fire, and related damage services.
Loop Logics’ RIA membership reflects our alignment with internationally recognised restoration industry best practice.
AiBEC (Association of Insurance Building & Engineering Consultants) is the peak body for engineers and building consultants working across the insurance claims sector. It sets professional standards, delivers claims consulting education, and holds members to strict conduct and continuing education requirements.
Loop Logics’ AiBEC affiliation reflects our commitment to the same quality and professionalism standards trusted across Australia’s insurance building industry
Crunchwork is a cloud-based project and business management platform built for construction, insurance, and restoration teams, connecting office and field operations in one system. Tried and tested across 500,000+ jobs, it automates admin, compliance, and communication for contractors and subcontractors.
Integrated with Loop Logics, Crunchwork helps insurance builders coordinate projects end to end, from quote to completion.
ENData is a digital claims management platform connecting insurers, loss adjusters, external assessors, and builders across the insurance claims lifecycle. Used by hundreds of construction and restoration firms throughout Australia, ENData brings transparency and collaboration to every stage of a claim.
Its integration with Loop Logics keeps claim and job data aligned, helping insurance builders manage claims faster and accurately.
Xero is a cloud-based accounting platform trusted by millions of small and medium businesses worldwide, offering invoicing, bill management, payroll, and real-time financial reporting through 1,000+ integrations. Connected with Loop Logics, Xero keeps job costing, invoicing, and financial data in sync, giving insurance builders and trade contractors accurate visibility across every project and every dollar.
MYOB is a leading cloud accounting platform for small and medium businesses across Australia and New Zealand, covering invoicing, payroll, GST and BAS reporting, and cash flow management.
Its integration with Loop Logics means job costs, invoices, and financial data flow seamlessly between the two systems, giving insurance builders and trade contractors one accurate, real-time view of their finances.
PROTRADE United is a business advisory and coaching firm dedicated exclusively to the trades and construction sector across Australia and New Zealand, having helped over 4,100 businesses build consistent profit and stronger systems.
As a Loop Logics advisory partner, PROTRADE United gives our customers access to expert business coaching, while we share technology and insurance thought leadership with their network.
SheBuild Consulting is a boutique operations and HR consultancy built specifically for insurance builders, helping teams clean up processes, streamline performance, and implement systems that stick. Led by industry veteran Megan Williams, SheBuild draws on over a decade of estimating, project coordination, and business development experience.
As a trusted Loop Logics advisory partner, they help insurance building businesses scale with confidence.
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