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Requests that land in the right inbox.

No shared catch-all queue. No form maze. Search, pick a request type, raise it. Your team works it from there — with an owner, a thread, and an SLA.

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OpenRequest

How can we help?

  • O Order a new MacBook laptop Order a MacBook Pro

Your requests

  • REQ-7 Order a new MacBook laptop

    Open · IT Help Desk

  • REQ-4 Unable to connect to VPN

    Open · IT Help Desk

When requests have nowhere to go

The Slack black hole

“Can someone reset my VPN?” Three channels. Three half-answers. Nobody owns it. Two days later it’s still open — somewhere.

The form nobody finishes

Twelve fields for a laptop. Half optional, half confusing. They abandon it and email you. Back to gut-feel triage.

The SLA in a report

You promised next business day. The deadline lives in a spreadsheet nobody opens. They only know it’s late when they chase.

OpenRequest puts the request in the middle — so intake, work, and the deadline stay on the same thing.

Everything stays on the request

Portal

Raise the right thing, first time.

Search “How can we help?”, see your request types, pick one, raise it. Something else when nothing fits. They always know where it went.

Explore Portal

Inbox

An inbox per team — not a shared catch-all.

IT’s requests in one place. Thread, owner, status on the request. Conversation once it’s live.

Explore Inbox

Knowledge

Answers sit behind the type.

Policies and how-tos next to the type people pick. Fewer blank starts. Fewer “what do you need from me?” loops.

Explore Knowledge

SLAs

The deadline lives on the request.

Who owns it, how fast it should move, when it’s late. On the work — not in a weekly PDF.

AI where it helps. Not where it cosplays a helpdesk. Match the request, draft the reply, watch the SLA. Still a service desk.

For IT teams who still do the work themselves.

You’re past “just email IT”. You’re not buying ServiceNow. You need clear intake, a real team inbox, knowledge, and SLAs — without a six-month implementation or a bill that grows with every agent.

IT first. Same shape later for HR, Facilities, or anyone who runs on requests.

Priced by team, not by seat.

Start with one team. Add teams as you grow. Same product on every team.

Everything included

Same product on every team.

  • Unlimited employees
  • Unlimited team members
  • Unlimited requests
  • Your own domain
  • Branded portal and SSO
  • Knowledge, SLAs, and AI

Clear requests. Real owners.
Deadlines that show up.

Portal for employees. Inbox for your team. Knowledge behind the type. Start with one team when you’re ready.

Get started