Teams work that same request in an inbox: thread, owner, status, SLA. Knowledge sits behind the type so the ask arrives clearer — not from a blank.
AI where it helps — matching, drafting, watching the SLA. Still a service desk.
Built the team inbox so work doesn’t vanish into a pile.
One team’s requests. Clear status. First response and resolve on the row.
@OpenRequestCo → openrequest.co
00:00
