With customer expectations higher than ever before, delivering great service is no longer optional, it’s essential. Service Design is your practical, visual guide to creating services that truly meet customer needs, from first interaction to the final outcome.

Business architecture is an evolving professional discipline that is increasing in importance to organisations across the globe. This book is THE guide for all business architects and those that want to find more about this exciting and dynamic discipline, written by an expert team sharing a wealth of knowledge and practical experience.

All organisations need to respond to the challenges within the highly competitive global economy; business analysts are at the forefront of these responses. The 4th edition of this bestselling book provides a comprehensive guide for business analysts, encompassing the key concepts, frameworks & techniques needed to provide professional BA services.

Artificial intelligence is enabling agile product teams to ship features faster than ever. But without pausing to understand customer needs and to validate ideas, we risk flooding the world with product slop, bland products nobody asked for.

In a world rapidly being reshaped by digital technology, it is essential to understand the development and implications of quantum computing, and the potential impacts of post-quantum cryptography. Whether you’re a developer, policymaker, or simply intrigued by the future, this guide equips you to ethically engage with the quantum revolution.

In an era where technology shapes every aspect of our lives, the need for ethical guidance in IT has never been more important. Getting Started with Tech Ethics is your essential resource for understanding and applying ethics in the fast-evolving tech environment.

More and more in our lives is being handed over to AI, but do we really understand how those decisions are being made? Setting the right parameters isn’t just technical detail but it’s about knowing how truth, trust, and bias shape outcomes, along with understanding the impact of socioeconomic constraints.

This book offers a comprehensive introduction to AI and Machine Learning fundamentals, equipping software testers with the skills to effectively leverage AI-powered solutions for testing complex systems and AI applications. It also fully prepares readers for the ISTQB® Certified Tester AI Testing (CT-AI) certification exam. 

This book is your guide to AI innovation, presenting key concepts in real world contexts, covering the art of the possible today and providing glimpses into the future of business.

In alignment with BCS AI Foundation and Essentials certificates, this introductory guide provides the understanding you need to start building artificial intelligence (AI) capability into your organisation.

The Survivor's Guide to Enterprise Architecture equips you with the knowledge and strategies to conquer the complexities of EA and build a successful, fulfilling career.

Security Architecture is a driver for proactive, strategic, and comprehensive protection. Whether you are a seasoned security professional or an emerging architect, this book provides actionable insights to help you navigate the complex landscape of modern cybersecurity.

The field of solution architecture is fast evolving, this brand new edition gives you the tools you need to stay ahead. Introducing proven techniques within a structured framework and life cycle, this essential guide supports you from problem definition through to designing holistic, evidence-based solutions.