Account Management

I paid a lot of money for access to high resolution imagery and the quality is so bad it is useless compared to google earth pro.  The website provides no options to cancel / refund and it seems my only choice is to have credit card company reverse payment.

Last year, we were running Enterprise S plan that included 400 000 PUs montly. We very rarely used this amount of PUs so we decided to downgrade for the next year and we just have 70 000 PUs montly since yesterday (2026-03-03).But all of sudden, once the new plan got effective we experience extremely high PU consumption. During the first day it has eaten all out monthly quota. What is worse, we cannot identify source of this increased consumption, since there is obvious mismatch between different sources of information:(1) the old SentinelHub dashboard claims no increased PU consumption at all - it claims just 690 PUs consumed in last 24 hours(2) the Planet insights Usage statistics shows a chart where increased consumption is visible in the chart (a high blue bar with representing 58133 PUs consumed in last 24h while numbers above the chart still claims 690 PUs consumed in last 24h(3) numbers below the chart in Planet Insight Usage statistics also d

Hi,Mt Platform, Basic yerly subscription expires in a month. What is the process to renew subscription?

In the October Agile EO webinar episode, we shared the significant enhancements we’ve made to streamline Planet Insights Platform. In less than 30 minutes you can learn about simplified workflows and enhanced data and analysis features. Watch the webinar on-demand now. Below are answers to questions from the live event and resources to get you started.           Question: Are data collections visible to all members of an organization’s subscription, or only to the individual user?Answer: By default, data collections are only visible to the owner, but they can be shared with other users. Question: Does the storage for collections expire? Does it incur some recurring cost while it is being used?Answer: Data stored in a data collection d

Hello,I'm writing to ask why my account is suddenly unable to query data. The account page also fails to display. Everything was working normally a short while ago.How can this be resolved?Thank you.

I am a professor at a US university with a free “Basic” education and research account.  I’m working now on a larger project for which Planet’s imagery would be extraordinarily useful.  I’d like to get a quote to upgrade to a paid “Research” account.Over the past two weeks I’ve tried (twice) submitting the Sales Contact form (https://www.planet.com/contact-sales/), and then also tried contacting Support (https://support.planet.com/hc/en-us/requests/new).  So far there’s no reply, as far as I can tell (I’ve checked my email spam filter). I realize that this would be a small account and thus a low priority for sales.  I’m trying to plan my work schedule for the next month and it would help to get some reply, even if it's a note saying “We’re busy, pl

I have a trial account and I can login in plante.com. But i Can´t login with these credentials in the Planet plugin for ArcGIS Pro.  

Hello,I received an official acceptance email for Planet's Education and Research (E&R) Program over a month ago, but I| have not received the account activation email yet.Could you please check the status of my E&R account and resend the activation link?Registered email: -I have attached a screenshot of the acceptance email for your referenceThank you very much.Best regards,Yudam song

I am a subscriber to Tropical Forest Observatory. Over the past few days i have been unable to access the monthly satellite imagery. Can anyone advise on why this is happening?

Hi,How change the billing cycle from monthly to yearly for a basic tier sentinel hub account?Thanks

Hello everyone,My account has not returned the activation confirmation email for a long time, and I am currently in a hurry to download the image data in the study area, can it help me download the data? Or help me apply for an available email address?Thank you all in advance for every help and have a nice day!

I’m trying to login in Planet.com and I can’t. I receive a message “SAML authentication failure” and the screen get back to login.Already try in Chrome and Firefox. Cannot login in both browsers.So, a I create another account to look for some help in this Forum. Other error “user is blocked”.  

I have a basic user account. How can I have access to the high resolution planet scope data and UDM2?do i need to have a separate develop account?

While creating an order on EO browser, i need to enter the planet API key. I do not have it. How to get it?

The Planet Data doesn't load in the Map Sourc, it eports in browser this message “You've run out of tiles! Reach out to support to get more.”Thanks. 

I am a student at a university. Can I use the Planet/NICFI basemap for academic competitions, even if I get a prize if I win?What are the applicable terms of service and license based on my case?-of course I will include copyright in the map I make.