📣 AI chat support is now available on web, which means you'll get tailored responses, faster.
No matter what you need, we’re here to help! There are several ways to contact our team and get the support you need quickly.
On the app through our Help Hub:
We’ve launched Help Hub to make it easier than ever for you to get the support you need, straight from the app.
With Help Hub, you can:
- Explore and search our updated Help Center articles quickly to resolve common questions.
- Chat with Jen, our AI support agent, to receive instant support.
- Stay informed on safety reports you’ve submitted and get real-time updates so you always know what’s happening.
We have two main sections:
- Get help: Here, you can search for something specific, browse through different topics, or explore our most popular topics
- Notifications: This is where you’ll be able to see any updates on reports you’ve submitted, and summaries of Support chats
To access the Help Hub:
- Open your Profile page
- Tap the question mark icon in the top right corner
To start a chat with our AI Support agent:
- Open the Help Hub
- Scroll down to ‘Start Chat’
To contact us via the website:
- Click on your profile icon
- Head to ‘Contact and FAQs’
- Select ‘Contact us’
Including your Bumble User ID when you contact us helps our team quickly find your profile and offer prompt assistance.
To find out your User ID:
- Tap on the profile tab
- Open your settings (top right corner)
- Scroll all the way down and double-tap on the Bumble logo
- You can then tap to copy this number
Got feedback for us?
We’re always looking to improve! Send us your feedback, and we’ll make sure it reaches the right team as we work on upcoming updates.
