AI-Written Support Tickets Are Coming. Trust Them Less.
Customers’ AI assistants will soon draft their support messages. Fluent tickets are about to stop being a signal of anything.
Read more →The Resolution Gap: Your AI Closed the Chat. Nobody Closed the Case.
New data puts a number on the resolution gap: fast AI answers, unresolved issues, and trust lost at the handoff. Here is how to actually close it.
Read more →Your Support Stack Just Got a Meter. Failure Is Now a Line Item.
Enterprise software is repricing from seats to meters. AI usage pricing will expose the true cost of every failed support interaction. Smart support leaders will start tracking cost per resolution now.
Read more →AI Now Closes 7 in 10 Support Tickets. The 3 Left Behind Will Break Your Team.
AI now closes 7 in 10 support sessions. The tickets that remain are the hard, physical, visual ones, and most support teams were never built to run a queue made entirely of them.
Read more →Your AI Vendor Just Shuffled Its Safety Team Again. Your Customers Did Not Get the Memo.
Your AI vendor reorganized its safety team on the way to an IPO. Your customers never got the memo. Accountability stays with you, and it starts with seeing the real problem.
Read more →Enterprise AI Spending Just Overtook Consumer. Your Most Expensive Support Problem Never Saw a Dime.
OpenAI now earns most of its revenue from enterprises. Yet almost none of that enterprise AI spending touches the physical support problems that cost companies the most. Here is where the budget should go next.
Read more →Your Best Technician Retires Next Year. Your AI Agent Never Watched Him Work.
OpenAI’s new enterprise research shows execution-focused AI pulling ahead. But agents trained on tickets and docs never capture what your veteran technicians actually see. Capture that visual expertise before it retires.
Read more →25 AI Agents Can Freeze a Debit Card. Not One of Them Can See Why the Machine Is Jammed.
Glia’s new AI agents can freeze a lost debit card in seconds, but the expensive support cases are still physical. Here’s why automating the easy tickets won’t fix your cost curve.
Read more →Your Customers Can’t See Your Tech Stack
AI just became business infrastructure, and infrastructure is invisible. Customers only feel outcomes: resolution time, first-contact fixes, and effort.
Read more →A 30-Billion-Parameter Agent Runs on One GPU Now. Your Tech Still Drives 90 Minutes to Look at a Valve.
Meta’s Muse Glimmer makes capable AI agents cheap enough to run on one GPU. But commodity intelligence doesn’t fix truck rolls — AI field service wins on what it can see, not what it knows.
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