AI-Driven Omnichannel eCommerce Platform With Salesforce
Intelligent eCommerce | Omnichannel Shopping | AI Recommendations | Secure Payments
CHALLENGE
To modernize an eCommerce platform for a growing US-based retail brand struggling with slow performance, limited personalization, inventory synchronization issues, and scalability challenges during high-traffic sales periods. The platform also needed multi-vendor support, international payments, streamlined fulfillment, loyalty capabilities, and stronger data security.
SOLUTION
Dev Technosys developed a scalable omnichannel eCommerce platform designed around personalized shopping and connected retail operations. The solution combines AI-powered product recommendations, real-time inventory and warehouse management, multi-vendor capabilities, advanced product search, global payment gateways, smart cart recovery, automated order tracking, returns and refunds, and loyalty programs. The platform was supported by cloud infrastructure and a modular architecture capable of handling high traffic and evolving business requirements.






