EN 
API Support
Transform your knowledge base into an intelligent, connected platform. Enable full programmatic access – integrating, automating, and extending content workflows at scale.
Trusted by thousands of businesses across 150+ countries
Connect with your tools
- Integrate Document360 with CRMs, support systems, or product portals to deliver knowledge right where it’s needed.
- Automate repetitive tasks, from syncing updates to pushing knowledge into customer-facing tools.
- Create a connected ecosystem where support, product, and content teams always stay in sync.
Full CRUD access
- Get: Pull article, user, or reader-level insights to power dashboards and analytics.
- Post: Add readers, contributors, or articles from external systems to your knowledge base.
- Put: Update articles or user data in real time without switching platforms.
- Delete: Safely remove outdated data or articles while maintaining compliance and accuracy.
From siloed knowledge to connected workflows
Without Document360
- Content is locked within knowledge base, requiring manual copy-paste.
- Updating articles across systems requires time-consuming manual effort.
- Analytics about readers and content performance stay hidden in silos.
- Custom integrations require heavy IT involvement and long timelines.
With Document360
- APIs deliver knowledge directly into CRMs and support desks.
- Real-time sync ensures updates are instantly reflected in connected tools.
- APIs expose detailed insights for informed decisions.
- Plug-and-play APIs let teams build integrations with minimal effort.
❓Frequently Asked Questions
What can I do with Document360's REST API?
Document360's REST API lets you programmatically create, read, update, and delete articles, categories, users, and projects. It also supports workflow status updates, making it suitable for automation and integration with external systems.
How does Document360 API authentication work?
Document360 uses API token-based authentication. Tokens are generated from the portal settings. For drive asset tokens, you can configure an expiry duration from 15 minutes up to 36 hours.
Can the Document360 API be used during portal maintenance?
Yes. GET calls on the Customer API run independently of the portal, so readers can continue accessing the knowledge base site even during scheduled portal maintenance or downtime.
Does Document360's API support multi-language content?
Yes. API calls can retrieve articles and categories in all available languages, including their publish states. This includes draft-only language versions that have never been published.
