Return Portal
We offer an extremely generous 60-days, plenty of time to assess whether Elitone is right for them. You may also find answers to your questions in our FAQs.
For a full refund, we must receive the returned product within 60 days of the purchase date. Only proceed if you have reviewed the Return Policy HERE.
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Oh no! It looks like you're already completed this form. If your answers were submitted, please wait for Customer Service to get back to you, or you may call 978-435-4324 (M-F, 9-5 Eastern).
Return Screening
Assess whether someone can proceed with an automated return
Continue
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Which product? (no opened GelPad packs)
Return Elitone
Return Elitone URGE
Return Elitone for Men
Return Other (e.g., Compression Socks, unopened Replacement GelPad packs)
Exchange device
Continue
Have you used the product?
Your answer does NOT impact your eligibility for a full refund.
No... and I haven't opened the GelPad packs.
No... but I opened a GelPad pack.
Yes... and I've completed the recommended 6-week treatment.
Yes... but I haven't completed the recommended 6-week treatment.
Continue
Please describe why you want to return the product?
Your answer does NOT impact your eligibility for a full refund.
I'm not able to use it (e.g., I'm too busy, I have a contraindication, It's not what I expected)
I'm not feeling internal contraction or I can't place it correctly
I think my device is malfunctioning
I have a skin irritation or other side effect
I think I ordered the wrong product (Elitone vs. Elitone URGE)
I could benefit from more time.
Other
Continue
Which best describes why you want to return the product?
Your answer does NOT impact your eligibility for a full refund.
I have a contraindication
For financial reasons
I changed my mind, I don't think it will work for me
Other
Continue
Which best describes your situation?
Your answer does NOT impact your eligibility for a full refund.
I didn't see any improvement
I have a skin irritation or other potential side effect listed in the User Manual.
I think my device is malfunctioning
Other
Continue
Did the device work previously?
Your answer does NOT impact your eligibility for a full refund.
No... It's new and I've not been able to get it to work properly.
Yes... It previously worked fine, but recently malfunctioned
Continue
Let's Troubleshoot
Struggling to get your Elitone to work correctly? We've compiled answers to the most common issues that new users experience. Reviewing these troubleshooting tips is often the fastest way to get you using Elitone correctly.
Take me to the Troubleshooting page.
I've watched and read all the suggestions and still have an issue.
Continue
Let's see if we can help
Not seeing the results you expected? It can take up to 6 weeks to see improvement, and many customers resolve this quickly with personalized support or simple adjustments.
View Treatment Tips - Our best tips for better results
Get Personalized Help (Recommended) - One-on-one support by email
Request an Extension - More time to complete treatment
Continue with Return - I'm done
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How Can We Help?
Please include your email you purchased with, name, and how we can help you or your request.
Continue
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Skip Opt-in
Initiate Return
Please provide the requested information to initiate your return.
Thank you
I HAVE MY ORDER NUMBER
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Our Customer Service team can help you complete this return.
FDA regulation requires that we collect additional information. Please contact our Customer Service team by phone
at 978-435-4324 (M-F, 9-5 Eastern).
at 978-435-4324 (M-F, 9-5 Eastern).
Continue
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Our Customer Service team can help you complete an Exchange.
Please contact our Customer Service team by phone
at 978-435-4324 (M-F, 9-5 Eastern).
at 978-435-4324 (M-F, 9-5 Eastern).
Continue
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Go to treatment tips
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You are eligible for Self Service
To process the return/exchange through our automated system you need to provide your Order Number. If you cannot, pease contact our Customer Service team at customercare@elitone.com.
I HAVE MY ORDER NUMBER
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Retake
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