Choose link or email delivery
Share a link creates one recipient URL. Send by email adds named recipients and delivery messages without changing the selected files.
Web · reviewed 25 August 2026
Help centre
What do you need to finish?
Start here
Choose the job in front of you.
Product guide
Add files
Send a transfer
Pick files, choose link or email, then decide who can open it.
Open guideProduct guide
Anna submitted 12 files
Saved to Client assets
Collect files
Create one request and let contributors upload without an account.
Open guideProduct guide
Can we hold this frame?
Review with a client
Keep comments, timecodes and the final decision beside the file.
Open guideSend and receive
Short, product-specific answers reviewed against the live workflow.
Send a folder
Use Add a folder in the composer. FileFast preserves the relative paths and presents the hierarchy on the transfer page.
Web · reviewed 25 August 2026
Create a file request
Open Requests, add a title and instructions, choose personal or workspace storage, then share the request link. Contributors verify by email and do not need an account.
Web · reviewed 25 August 2026
Access and review
Short, product-specific answers reviewed against the live workflow.
Public, tracked and restricted access
Public accepts the unguessable link. Tracked verifies each visitor email. Restricted verifies only addresses on the transfer allowlist.
Web · reviewed 25 August 2026
Password-protected transfers
A password is an extra gate and is stored as an adaptive hash. The /unlock action is password entry; FileFast no longer sells a separate paid unlock.
Web · reviewed 25 August 2026
Preview, comment and approve
The sender chooses the preview and download policy. Verified recipients can comment, favourite, approve or request changes while review remains open.
Web · reviewed 25 August 2026
Which files can be previewed?
JPG, PNG, WebP and GIF use stripped image derivatives. HEIC/HEIF, TIFF and common camera RAW files are converted to WebP. PDF, Word, Excel, PowerPoint and OpenDocument files become isolated page images. MP4, WebM, MOV and M4V become a browser-safe video proxy; MP3, M4A, OGG, WAV, FLAC and AAC become an audio proxy. TXT, Markdown and CSV are limited to 5 MB. Office conversion is limited to 250 MB, extended images to 500 MB and PDFs to the first 200 pages. Unsupported or failed conversions never fall back to the original under preview-only access.
Web · reviewed 25 August 2026
Teams and branding
Short, product-specific answers reviewed against the live workflow.
Workspace roles
Owners control billing and ownership. Admins manage members and policy. Members send and receive within the permissions they are given.
Web · reviewed 25 August 2026
How groups affect visibility
A member sees their own workspace work and peer work shared with at least one group they belong to. Owners and admins can see the complete workspace.
Web · reviewed 25 August 2026
Connect a branded domain
Publish a brand space, add the customer hostname, place the displayed TXT and CNAME records, then run Check DNS. The host activates only after ownership and TLS are ready.
Web · reviewed 25 August 2026
Plans, privacy and support
Short, product-specific answers reviewed against the live workflow.
Which plans are available?
Free and Plus are the live packages. Creator, Teams and Enterprise remain unavailable for purchase until every included workflow passes release QA.
Web · reviewed 25 August 2026
Analytics retention
Network identifiers are minimized after 30 days, pseudonymous actor hashes after 90 days and detailed analytics expire after 730 days.
Web · reviewed 25 August 2026
Report a problem or unsafe file
Use Feedback for product help and Report abuse for a suspicious transfer. Include the FileFast URL, but never send a password or one-time verification code.
Web · reviewed 25 August 2026
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