Interactive AI avatars that automate customer touchpoints.
We turn waiting time into revenue and service effort into margin.
With interactive avatars that answer.
What best describes your project?
→I have a specific bottleneck on site.Branch, clinic, factory gate, retail → project business↗I need a chat or voice bot, fast.Start today, from €40/month → Cosmo self-service→I'm not sure yet.30 minutes with the team — we'll sort it out together
Which bottleneck is yours?
Wayfinding
Charlotte guides patients and visitors — multilingual, with a visual map, without tying up your staff.
In production: clinics, campus sites & public buildings — multilingual wayfinding with indoor maps
View landing page →
Self-service in the branch
The avatar serves customers end-to-end at the point of service — setting up online banking, blocking cards, multilingual pre-qualification.
In production: KIM 3.0, backed by Finanz Informatik, live at 25+ Sparkassen
View landing page →
Truck Check-In
Lucas registers truck drivers, assigns docks and runs the safety briefing in the driver's native language.
In production: Münker Metallprofile — multilingual processing right at the factory gate
View landing page →
Product Promoter
The avatar draws attention, qualifies needs, recommends — and hands over to a human advisor via video when needed.
In production: Matteo, the wine sommelier at Swissdrink — conversion at the point of sale
View landing page →New: a web & voice bot live today, so your service keeps running.
A chatbot for your website, a voice bot for your phone line, a receptionist kiosk for your front desk. Self-configured in under 5 minutes, from €40/month, 14-day free trial.
cosmo.humanizing.com ↗
What every avatar includes — as standard.
What you get with every use case — no surcharge, no fine print:
Multilingual
Over 100 languages — your customer is understood in their native language.
Available 24/7
No shift schedule, no sick leave, no closing time.
No maintenance
Software instead of mechanics — updates roll out centrally, no technician required.
Scalable
From the first site to full roll-out — templates shorten every additional location.
Two paths. Project business or self-service?
We deliver the four use cases as integrated project business. Cosmo is the self-service path. Here's how to find yours:
Integrated solution.
→ Wayfinding · Branch self-service · Truck Check-In · Product Promoter
- Custom avatar on kiosks, steles, mobile and web
- Integration with ERP, CRM, telephony, wayfinding systems
- Dedicated solution architect & key account
- Modular offering, individually configured
Base license from €499/month · modules priced individually
Live today.
→ Web chatbot · Voice bot · Receptionist kiosk
- Self-configured, set up in under 5 minutes
- Cancel monthly, no contract lock-in
- 14-day free trial, no credit card
- Upgrade to project business anytime
From €40/month · 14-day free trial
GDPR-compliant. Hosted in Germany. Made in Germany & Austria.
“Our self-service avatar KIM is fundamentally changing customer service in our branches — exactly where staff shortages and multilingualism are the biggest challenges.”
Who is behind the avatars
Humanizing Technologies GmbH, headquartered in Olpe, Germany, builds interactive AI avatars for customer contact points. We started in 2016 as a social robotics pioneer and in 2022 carried everything we had learned from humanoid robots over into avatars: characters that answer in natural language, speak 100+ languages and work around the clock at the counter, the factory gate, the hospital entrance or the shelf.
Operations and hosting are GDPR-compliant and run in Germany — data stays in the EU. Our avatars are live at savings banks, hospitals, industrial companies and in retail across the DACH region — as project business or, for a fast start, as self-service via Cosmo. We are part of the Humanizing Group.
Team, history and mission →Why interactive avatars at all?
Interactivity and proactivity draw attention in public space, make technology accessible through natural language, and win broad acceptance as deliberately non-photorealistic characters — from the uncanny valley and deepfake trust to the sheer joy of using them. We've gathered the reasons.
Why interactive avatars? →You know your bottleneck.
We know the avatars.
In 30 minutes we'll work out which path fits your project. Directly with the team, no sales pitch.
