Contact Us
Got a question about something you've read on imverse.com, spotted an offer that's changed, or want to flag an eligible-state list that's out of date? This page explains the best way to reach us and what we can (and can't) help with.
What we can help with
We cover sweepstakes and social casinos — sites like Spinblitz, Crown Coins, Lone Star, MegaBonanza and the other platforms reviewed on this site. If your message relates to our research, our ratings, or the accuracy of information on imverse.com, we want to hear from it. That includes:
- Corrections — a Gold Coin package, Sweeps Coins welcome offer, or state-eligibility list that's changed since we last checked it
- Suggestions for a sweepstakes or social casino you think deserves a review
- Feedback on how we compare operators, including the criteria we use and the format of our tables
- General questions about how the sweepstakes model works, including how Gold Coins differ from Sweeps Coins
- Reports of broken links, outdated promotions, or anything else that reads wrong on the site
What we can't help with
We're an independent review site, not an operator. That means we don't hold player funds, run promotions, or manage accounts on any of the platforms we cover. If your issue falls into one of the categories below, the fastest route to a resolution is the operator itself, not us:
- Account access, login problems, or password resets on a sweepstakes casino site
- Sweeps Coins redemption status, identity verification (KYC) delays, or prize processing times
- Billing questions, gift card purchases, or refunds tied to a coin package you bought
- Terms and conditions disputes with a specific operator
Each sweepstakes casino publishes its own support channel — usually a help centre or contact form inside the account dashboard — and that team is best placed to look into account-specific issues. We simply don't have visibility into individual player accounts.
Before you write in about eligibility or age requirements
A lot of the questions we get are about whether a particular sweepstakes casino operates in a reader's state, or what the minimum age to play is. We're glad to explain how the sweepstakes model generally works — including the no-purchase-necessary entry method and the difference between Gold Coins and Sweeps Coins — but we can't confirm legal availability for your specific situation. State-by-state rules change, operators adjust their own eligible-state lists, and age minimums vary between 18+ and 21+ depending on the platform and sometimes the state. Always check the operator's own terms and your state's current rules before signing up. If you'd like general background first, our Responsible Gambling page and Terms and Conditions page cover related ground.
How to reach us
The most reliable way to contact the Sweepstakes Casinos team is through the details listed elsewhere on this site, such as in the site footer or on our About Us page. When you write in, a few details help us respond faster:
- The exact page or review you're referring to, ideally with the operator name
- What you think is out of date, incorrect, or missing
- Any source or screenshot that supports the correction, if you have one
We read every message. We can't promise an instant reply, but corrections that check out get actioned, and genuine feedback shapes how we cover this space going forward.
A quick note on what this site is and isn't
Sweepstakes Casinos is a comparison and research resource, not a casino, and not a sweepstakes operator. Nothing on this site should be read as legal advice about whether a particular platform is available to you — availability varies by state, some jurisdictions restrict or prohibit sweepstakes casinos entirely, and operators frequently update their own list of served states. We may earn a commission if you sign up with an operator through a link on this site; that relationship never determines our ratings, and it's disclosed wherever it applies.
Still have a question?
If your question is about how sweepstakes casinos work in general — the dual-currency model, daily free rewards, redemption thresholds, or how these platforms differ from traditional online casinos — browsing our reviews and guides will usually get you there faster than waiting on a reply. For anything account-specific, the operator's own support team remains your quickest path to an answer. For everything else, we're glad to hear from you.
