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Frequently Asked Questions

FAQ

  • Yes installation diagram attached https://keytechsecurity.com/wp-content/uploads/2024/09/AEEP-Daigram.pdf
    Recommended hight of the Camera Should be between 120-140 centimeter from the ground
  • Yes we do offer 30 days free no obligation trial on the software only
  • In ideal conditions, can achieve accuracy 99% or higher. However, real-world environments often present challenges , such as poor lighting, obstructed plates, or moving vehicles. As a result, accuracy rates range from 95% to 98%
  • Basic calculation you will require 1GB GPU RAM per camera
  • you can add as many users as you want
  • Yes we will help you set everything up or if you in a different country we can guide you in every step until the setup complete.
  • 1MP ( Mega Pixel) Camera or higher will work but some cases you may require a camera with better feature or to be placed in a better position,  its all depends on environment where the camera will be installed
  • Yes and it comes with the car-park software management
  • Yes internet connection required at least once every 7 days to make sure your application up to date.
  • No at all in fact its very affordable than any other solution in the market
  • You will 1GB GPU RAM for Each Camera.
  • You require a computer with a minimum ,
    • Windows
    • Intel® Core™ i7 – 6900 or higher
    • 6th Generation or higher
    • 32GB RAM or higher
    • 8GB  Nvidia Graphic or Higher (Please see list of Compatible GPUs)
    • HDD 500GB  or higher
    • if you require to Access control ! you will require  PLC ( Programable Logic Controller )
    the information above can operate up to 5 IP cameras . if you intended to connect more cameras you will require higher GPU and you may require higher RAM
  • Yes, it is web access also so you can make any adjustment from direct from the web
  • Yes and it comes with the car-park software management this includes payment calculation
  • if you intended to use the solution for a Gated car-park or area then we may require additional hardware-
    • PLC ( Programmable logic controller)
    • Or direct integration with your barrier/gate as long as the have network capabilities
  • Yes it does
  • Yes we offer full training and full support
  • We almost certain that the current features will meet you requirement, however we are open to an suggestion we deem to be beneficial to us and the rest of our clients
  • yes it has the feature to calculate the car park costing
  • here is the following reason why we think our SMS by KeyTech ANPR better than others in the market
    • Accuracy 99.86%
    • It can work almost with 99% of any IP camera from any brand
    • Margin of Error or malfunction 0.001%
    • Lift-Time Maintenance ,Support and Upgrade
    • Cost efficient
    • Easy to use
    • you do not require any additional hardware other than a camera and a PC
    • Compatible with any existing Hardware
  • Yes from our side we are open to communicate with any software and hardware as long the other software support integration with a third-party application
  • Yes this is one of the features our AEEP (Automated Entry & Exit parking)
  • you can add as many users as you want
  • Yes we do offer  30 days free no obligation trial on the software only
  • You will get the following:
    • Lifetime remote Support
    • All the upgrade
    • All Update
  • Our facial recognition system achieves 99.86% recognition accuracy in real-world conditions.
  • Yes we do offer between 30-90 days free no obligation trial on the software only
  • You require a computer with minimum ,
    • Windows
    • Intel® Core™ i7 – 6900 or higher
    • 6th Generation or higher
    • 64GB RAM or higher
    • 8GB  Nvidia Graphic or Higher (If you Planing to Use ANPR or Face recognition)
    • HDD 500GB  or higher
    the information above can operate up to 5 IP cameras . if you intended to connect more cameras you will require higher GPU and you may require higher RAM

  • SMS By KeyTech Facial Recognition Uses

               AES-256 (Advanced Encryption Standard):

    • Our system utilizes AES-256 encryption, making it virtually impossible to compromise via brute-force attacks."
    • It is used for encrypting data stored in databases, file systems, and backups.
  • Yes, one of the main function is access control.
  • Yes tracker option is available in our facial recognition software
  • Any Camera will work but! in some cases we may have to use a better camera and  positioning in order to get optimal performance
    • recommended vari-focal/Motorized Camera ( for optimal performance)
  • You require a computer with a minimum ,
    • 64-bit Windows 7+
    • Intel® Core™ i7 +
    • 32 GB+ RAM
    • 6GB +Nvidia Graphic card ( however 6GB can support up 3-4 Camera Maximum) (Please see list of Compatible GPUs)
    • Possibly PLC ( Programable Logic Controller ) this is depends on your the Door/Gate/Bollard/whether if they manufacture does provide SDK ( Software Development Kit)
  • Yes we will help you set everything up or if you in a different country we can guide you on every step until the setup complete.
  • Yes it does
  • Yes you can providing the graphic card listed in the compatibility list Recommended to connect other Pc via LAN ( Local Area Network) cable
  • Yes internet connection required at least once every 7 days to make sure your application up to date.
  • No at all in fact its very affordable than any other solution in the market
  • No and this is one of the reason many businesses see our solution reliable source of information
  • Uniview connecting on the (LAN) Local Network use this
    • Example: 192.168.100.1:554/Streaming/channels/101/
    connecting on the (WAN) outside of your Network use this:- 1st.  you do require static IP Network on the other side
    • Example: Router Static IP 188.247.84.4:555/Streaming/channels/101/
    Hikvision connecting on the (LAN) Local Network use this
    • Example: 192.168.100.1:554/Streaming/channels/101/
    connecting on the (WAN) outside of your Network use this: - 1st.  you do require static IP Network on the other side
    • Example: Router Static IP 188.247.84.4:555/Streaming/channels/101/
    Dahua: connecting on the (LAN) Local Network use this
    • Example: rtsp://192.168.100.1:554/Live
    connecting on the (WAN) outside of your Network use this: -
    • Example: Router Static IP 188.247.84.4:555/live
    Diagram
  • Yes we offer full training and full support
  • if you intended to use the solution for a door or gate access then we may have add additional hardware
    • PLC ( Programmable logic controller)
    • Or direct integration with your barrier/gate as long as the have network capabilities
  • Yes in fact it has one of the most friendly access control configuration
  • Yes you can connect as many locations as you want ! the process can be centralized from one location of your choice
  • We almost certain that the current features will meet you requirement, however we are open to an suggestion we deem to be beneficial to us and the rest of our clients
  • Yes from our side we are open to communicate with any software and hardware as long the other software support integration with a third-party application
  • here is the following reason why we think our SMS by KeyTech Facial Recognition better than others in the market
    • Accuracy 99.86%
    • 99%  compatible with any IP camera from any brand
    • Margin of Error or malfunction 0.001%
    • LifeTime Maintenance ,Support and Upgrade
    • Cost efficient
    • Easy to use
    • you do not require any additional hardware other than a camera and a PC
    • Compatible with any existing Hardware
    • Yes we offer training in one of our facilities free of charge or at the location of your choice with extra charge, the cost will be depend on the location and the time required to train others
  • Fusion splicing is a method of joining optical fibers by using an electric arc to melt the fiber ends together.
  • We have the following models
    • 280E All-Rounder Middle Trunk Line Fusion Splicer
    • 280T All-Rounder Middle Trunk Line Fusion Splicer
    • KL-360T Backbone Optical Fusion Splicer,
  • yes we do supply any parts the fusion splicing requires
    • The Default Password No  1
  • A typical splice can be completed in 6-15 seconds, depending on the model and fiber type.
    • Minor or major manufacture defects  2 yeas
    • Battery 1 year
  • The Current models 280E,280T and 360 T do not handle ribbon fiber ,ribbon fibers.
  • Our splicers can handle single-mode, multimode, and specialty fibers including bend-insensitive and erbium-doped fibers.
  • Yes Our Splicing machine comes with a cleavers. We also sell cleavers separately.
  • Yes, our splicers feature automatic fiber alignment, fusion, and loss estimation.
  • Electrodes typically last for about 3,000 to 5,000 splices. Our splicers will alert you when replacement is needed.
  • Start from JD 1100 -3500 it all depends on the product features and the quantity
  • Our portable splicers typically can perform 200-300 splices on a single battery charge.
  • Yes, our splicers can store splice data, including images and loss estimates, which can be later transferred to a computer.
  • Yes, we regularly release software updates to improve performance and add features. These can be easily installed via USB.
  • Yes, many of our models are ruggedized for field use, with dust and water resistance ratings.
  • as soon as you make an order we will arrange delivery immediately . normally it takes between 1-10 days it depend on the region you live in
  • it handle up to 12- 24 fiber ribbons. depends on the  models you chose
    • No you do not require any tools to replace the electrodes
  • Yes, we offer full training and full support
  • Yes we are are the only authorized distributor in the middle east
  • Yes if you are a customer whom purchased more than 5 machines  we offer you a courtesy machine free of charge while your machine been serviced.
  • Yes, most of our models include built-in heaters for fusion splice protectors.
  • Yes, we offer our good customer a free replacement until their machine is ready
  • Yes All our Splicing Machines are certified and ISO
  • yes we do
  • Yes we do
  • yes we do please refer to our Page https://keytechsecurity.com/otdr/
  • yes we do please refer to our Page https://keytechsecurity.com/otdr/
  • It depends on the type of damage if we think the damage is fixable then yes.
  • Yes you have 7 days from the date of purchase as long as the product not been used and still have the packaging
  • 1st we need to make sure the product not been used> 2nd if the product not been used and the only missing item is the box/packaging! we may have to deduct the cost of the packaging
  • Yes if the product does not work as described
  • Yes — our after-sale support team is available 7 days a week, 24 hours a day
  • We do not charge for our remote support for a product and services supplied by us unless if you have an additional requirement e may apply some charges but you will be notified in advance
  • Yes internet connection required at least once every 7 days to make sure your application up to date.
  • on premises
  • there are a lot of AI features are embedded with in our solutions
    • Smoking
    • Tracking
    • Safety equipment
    • Spoof-Proofing
  • Yes,  we offer warranty for all our product
  • Two (2) years and in some case we offer up to five (5) years it depends on the product      
  • Yes, we offer training sessions both in-person and online for proper use and maintenance of our products.
  • We supply several brands however we most of our business are using SMS by keytech time and Attendance
  • Yes you can view all the reports from the web or the desktop
  • SMS by keytech Time and Attendance offer free lifetime Support and upgrade
  • Yes we we do where employee can use the app to check-in and check-Out
    IOS use this Link https://apps.apple.com/gb/app/sms-by-keytech/id1390961168
    Android use this link https://play.google.com/store/search?q=sms%20by%20keytech&c=apps&hl=en
  • You can have as many users as you wish
  • You only require a computer with with minimum ,
    • 64-bit Windows 7+
    • Intel® Core™ i7 +
    • 6900K +
  • Yes we offer full training to all your staff whom will be using the software
  • We are operational 7 days per week 24 hours however for emergency situations you can  contact direct on +962775678512
  • you are required to send us your CV to the following Email:  [email protected]
  • in most cases same day you request or the next day
  • free of charge in most cases, however some cases we do charge for sit survey
    • Existing client free of Charge
    • Companies Free of Charge
    • Government Free of charge
    • Referral though an existing free of charge
    • within 5-7 Km radius from our base, above that $45 will apply, however if you decided to have the work done by us the amount will be deducted

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