Our Process

Simple. Honest. Dependable.

From Concept to Completion — We've Got You Covered

We’re the team you'll meet on installation day — the same team that’s been with you from the start.
As seasoned experts, we know every detail, spec, and finish inside and out.
We’re not just installers; we’re also the designers who brought your vision to life.

No Middlemen, Just Long-Term Support You Can Count On

There’s no middleman, which means no surprises — just consistent quality from concept to completion.
And when it’s all done, we’ll still be here, ready to support you for years to come.

Four Simple Steps

Consultation

We begin every LED Wall project with a relationship-focused mindset in our initial consultation. This could be over the phone, in person or through email communication. Our goal is to learn what your end vision is for your space and hone in on what makes your needs unique. Regardless of the budget, size of project, or timeline, we’re going to give every person the same dedicated attention.
Mockups

Our team of LED professionals will produce a few designed mock-ups with a close ratio of what the LED Wall System could look like in your space. We will then design a custom-made proposal that lays out the entire project from start to finish. Each LED Wall proposal comes with mock-ups, spec sheets, line itemization, and an all-in project cost.
Dedicated Project Manager

Upon making a decision to work with us, every client is assigned a dedicated project manager to assist in preparing for the LED Wall Installation. In most cases, the LED Wall turn-around time frame is expected in 4-8 weeks. Within those weeks, we work closely with each client to ensure a successful LED Wall implementation.
Install & Training

After the installation process is complete, every client is then assigned a dedicated service manager. This is your main point of contact for any service issues, questions, or problems. With tech support available 7 days/week and on the spot servicing, our personalized post-installation care package is what truly sets us apart.
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Start to Finish

Our dedicated team expertly manages manufacturing, shipping, and installation from start to finish. You’ll enjoy clear communication, outstanding customer service, and reliable, on-time delivery. With Refresh LED, your video wall installation is completely stress-free.

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Refresh LED Benefits

5-Year Warranty

We stand by our work with a 5-year Refresh LED Warranty that covers all your equipment. Repairs, redesigns, and support are always included — no matter the client.

On-Site Training

Each install includes a hands-on training session with a skilled LED technician. You’ll learn everything from maintenance to integration so you can confidently operate your new LED system.

Personal Support

You'll be paired with a dedicated LED expert from start to finish — and beyond. Our team is always available to support your project and answer your questions.

In Stock Inventory

With 2,000 panels in stock, we’re ready to deliver fast. No long waits — just quick turnarounds to bring your vision to life.

Financing Available

We offer flexible leasing, third-party, and in-house financing options to fit your needs. Your LED project is closer than you think — let’s make it happen.

On-Demand Support

Access our dedicated client support portal anytime for quick answers and ongoing help. Support is always just a click away.

We are NovaStar Distributor Certified

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What Is NovaStar?

NovaStar develops control and processing technology used to manage
LED displays, video walls and other large-format visual systems. Its
solutions help translate video signals into the images audiences see
across indoor and outdoor LED installations.

Learn More About Our Certificate Here.