Pricing for Australian Care Providers
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From $8/user/month, no minimum contract.
How many staff do you have?
Staff = admins + care workers
All of our plans fees start with a minimum of 5 staff.
Essentials (Basic)
Digitise scheduling, compliance and team coordination
$9.00
per user
45
per month
Month to month
- Rostering & Scheduling
- Timesheets & Payroll Integrations
- Clock In & Clock Out (GPS Verified)
- Carer Mobile app with Offline Mode
- NDIS Ready Pricing
- Staff Onboarding & Document Management
- Business Reporting
- Accounting & Payroll Integrations
- Team Communication & Notifications
- AI Note Rephrase & Voice Transcription
- AI Billing Intelligence - surfaces anomalies & revenue gaps
- AI Workforce Insights - shift decline & cancellation patterns
For solo providers and small teams wanting to digitise scheduling and compliance basics.
Growth (Professional)
Control workforce costs, rostering and financial operations in real time
$15.00
per user
75
per month
Month to month
Everything in Essentials, plus:
- Bulk Invoicing & NDIA Claiming
- Real-Time Shift Profitability Visibility
- Operational Leakage Visibility
- SCHADS Visibility Before Payroll
- Smart Carer Matching
- Vacant Shift Advertising (Job Board)
- Travel & Overtime Visibility
- Real-Time Workforce Insights
- Document Expiry Automation
For scaling providers who need real-time financial and workforce intelligence.
Most popular
Intelligence (Premium)
Proactively manage care quality, risk and operational performance
$25.00
per user
per month
Month to month
Everything in Growth, plus:
- Shift Costing Insights NEW
- Care Plans & eMAR Medication Tracking
- Advanced Incident Management
- Funding Management & Balance Alerts
- NDIS Funding Period Management
- Family Access Portal
- Audit Trails & Documentation Oversight
- One-Click AI Client Handover Summary
- AI Generated Custom Forms
- AI Care Signals - form scanning & note completeness
- AI Workflow Integrations (MCP) - connect ShiftCare to Claude & ChatGPT
- AI Reminder Generation - AI-drafted messages across email & SMS
- API Integration for Developers NEW
For organisations needing advanced care intelligence, compliance, and participant transparency.
Enterprise
Governance and operational control at scale
Everything in Intelligence, plus:
- Multi-Entity Governance
- Cross-Location Operational Visibility
- Enterprise-Grade Permissions
- Franchise & Group Configuration
- Unique Award & Enterprise Agreement Support
- Locations & Account Hierarchy
- Single Sign-On (SSO)
- ShiftCare HR Included
- ShiftCare Certifications Included
- Centralised Compliance Oversight
- Dedicated Customer Success Manager
For national providers and franchise groups managing large teams across multiple business units.
Essentials (Basic)
Digitise scheduling, compliance and team coordination
$8.00
per user
40
per month
Billed yearly
- Rostering & Scheduling
- Timesheets & Payroll Integrations
- Clock In & Clock Out (GPS Verified)
- Carer Mobile app with Offline Mode
- NDIS Ready Pricing
- Staff Onboarding & Document Management
- Business Reporting
- Accounting & Payroll Integrations
- Team Communication & Notifications
- AI Note Rephrase & Voice Transcription
- AI Billing Intelligence - surfaces anomalies & revenue gaps
- AI Workforce Insights - shift decline & cancellation patterns
For solo providers and small teams wanting to digitise scheduling and compliance basics.
Growth (Professional)
Control workforce costs, rostering and financial operations in real time
$13.00
per user
65
per month
Billed yearly
Everything in Essentials, plus:
- Bulk Invoicing & NDIA Claiming
- Real-Time Shift Profitability Visibility
- Operational Leakage Visibility
- SCHADS Visibility Before Payroll
- Smart Carer Matching
- Vacant Shift Advertising (Job Board)
- Travel & Overtime Visibility
- Real-Time Workforce Insights
- Document Expiry Automation
For scaling providers who need real-time financial and workforce intelligence.
Most popular
Intelligence (Premium)
Proactively manage care quality, risk and operational performance
$20.00
per user
per month
Billed yearly
Everything in Growth, plus:
- Shift Costing Insights NEW
- Care Plans & eMAR Medication Tracking
- Advanced Incident Management
- Funding Management & Balance Alerts
- NDIS Funding Period Management
- Family Access Portal
- Audit Trails & Documentation Oversight
- One-Click AI Client Handover Summary
- AI Generated Custom Forms
- AI Care Signals - form scanning & note completeness
- AI Workflow Integrations (MCP) - connect ShiftCare to Claude & ChatGPT
- AI Reminder Generation - AI-drafted messages across email & SMS
- API Integration for Developers NEW
For organisations needing advanced care intelligence, compliance, and participant transparency.
Enterprise
Governance and operational control at scale
Everything in Intelligence, plus:
- Multi-Entity Governance
- Cross-Location Operational Visibility
- Enterprise-Grade Permissions
- Franchise & Group Configuration
- Unique Award & Enterprise Agreement Support
- Locations & Account Hierarchy
- Single Sign-On (SSO)
- ShiftCare HR Included
- ShiftCare Certifications Included
- Centralised Compliance Oversight
- Dedicated Customer Success Manager
For national providers and franchise groups managing large teams across multiple business units.
|
Essentials
For Simple Rostering |
Growth
Ideal For Rostering, Invoicing & Care Management |
Intelligence
Best for Advanced Care Management |
Enterprise
For Large Organisations With Custom Requirements |
|
|---|---|---|---|---|
| AI & Operational Intelligence | ||||
| AI Note Rephrase (Mobile) |  |
|
|
|
| AI Note Enhance (Web) | |
|
|
|
| Voice-to-Text Note Transcription | |
|
|
|
| AI Rephrase - Multi-Heading NotesNEW | |
|
|
|
| AI Settings Dashboard | |
|
|
|
| AI Client Health DashboardNEW | |
|
|
|
| AI Cancelled Shifts ReportNEW | |
|
|
|
| AI Billing Intelligence DashboardNEW | |
|
|
|
| AI Staff Declined Shifts InsightsNEW | |
|
|
|
| AI Reminder Message GenerationNEW |  |
|
|
|
| Care Signals - AI Risk DetectionNEW | |
|
|
|
| AI Client Handover SummaryNEW | |
|
|
|
| One-Click AI Client SummaryNEW | |
|
|
|
| AI Generated Forms & DocumentationNEW | |
|
|
|
| AI Workflow Integrations - MCP (Claude & ChatGPT)NEW | |
|
|
|
| Care & Client Management | ||||
Minimum Number of Staff  Staff = Admins + Carers |
5 Staff | 5 Staff | 5 Staff | 250 Staff |
| Unlimited Clients | |
|
|
|
| Client & Staff Profiles | |
|
|
|
| Task Management & Notes | |
|
|
|
| Custom Roles & PermissionsNEWThis feature allows flexible role management, giving staff access only to necessary tools. |
|
|
|
|
| Offline Mode for Mobile AppsNEW | |
|
|
|
| Care Plans & GoalsNEW | |
|
|
|
| Advanced Incident Management | |
|
|
|
| eMAR Medication TrackingNEW | |
|
|
|
| Funds Management & AlertsNEW | |
|
|
|
| Rostering & Workforce Scheduling | ||||
| Scheduler & Group Rosters | |
|
|
|
| Support Worker App | |
|
|
|
| Recurring Shifts | |
|
|
|
| Advertise Vacant shifts with Job Board | |
|
|
|
| Smart Carer MatchingNEW | |
|
|
|
| SIL Rostering | |
|
|
|
| Drop-off Address | |
|
|
|
| Plan & Publish Shifts | |
|
|
|
| Shift Change Notifications (Client/Family)NEW | |
|
|
|
| Carer Attendance Management | |
|
|
|
| SCHADS Award Interpretation | |
|
|
|
| Team Management & Compliance | ||||
| Manage Team Availability | |
|
|
|
| Document Management & Staff Uploads | |
|
|
|
| Staff Onboarding & Bulk updatesNEW | |
|
|
|
| Business Reporting | |
|
|
|
| Real-time team insights | |
|
|
|
| Activity Log & Audit TrailsNEW | |
|
|
|
| Custom Forms | |
|
|
|
| Leave Management | |
|
|
|
| Franchise & Account Hierarchy | |
|
|
|
| Franchise Group Configuration | |
|
|
|
| Timesheets, Payroll & Attendance | ||||
| Hours, Expenses, Mileage & Allowances | |
|
|
|
| Custom Timesheets (Notes, Tasks) | |
|
|
|
| Integrations (Xero, MYOB, QBO, PayCat, Employment Hero) | |
|
|
|
| Easy Clock In & Clock Out (Geo Fenced) | |
|
|
|
| Staff Timesheets in MobileNEW | |
|
|
|
| Break Time TrackingNEW | |
|
|
|
| Late Clock In Notifications | |
|
|
|
| Split Mileage & VerificationNEW | |
|
|
|
| Client Signatures | |
|
|
|
| Invoicing, NDIS & Billing Automation | ||||
| HubSpot IntegrationNEW | |
|
|
|
| Cost Centre Sync (Xero)NEW | |
|
|
|
| NDIS Ready Pricing | |
|
|
|
| NDIS Invoicing & Bulk Uploads | |
|
|
|
| Bulk Invoicing & Claiming | |
|
|
|
| Automated Invoice reminders | |
|
|
|
| Accounting Integrations | |
|
|
|
| Client Billing Records | |
|
|
|
| Direct NDIA Claims with PRODA Integration | |
|
|
|
| Recurring Billing | |
|
|
|
| Communication & Engagement | ||||
| In-App Notifications | |
|
|
|
| Auto-Save DraftsNEW | |
|
|
|
| Team MessagingNEW | |
|
|
|
| Support, Security & Integrations | ||||
| Live Chat | |
|
|
|
| Onboarding & Training | |
|
|
|
| Free Webinars | |
|
|
|
| Two-Factor Authentication | |
|
|
|
| Multi-Account Login | |
|
|
|
| Dedicated Account Manager* *Minimum spend applies |
|
|
|
|
| 24/7 Support (Chat, Email, & Phone) | |
|
|
|
| Open API | |
|
|
|
| Single Sign-On (SSO)NEW | |
|
|
|
| Custom Implementation | |
|
|
|
| Add-Ons | ||||
| Family PortalShiftCare Connect allows you to share access with plan managers, support coordinators as well as loved ones. |
|
|
|
|
| SMS | $0.10 /sms | $0.10 /sms | $0.10 /sms | $0.10 /sms |
| Support At Home ManagementNEW | |
|
$5/month/per client | $5/month/per client |
| AI & Operational Intelligence | |
|---|---|
| AI Note Rephrase (Mobile) | |
| AI Note Enhance (Web) | |
| Voice-to-Text Note Transcription | |
| AI Rephrase - Multi-Heading NotesNEW | |
| AI Settings Dashboard | |
| AI Client Health DashboardNEW | |
| AI Cancelled Shifts ReportNEW | |
| AI Billing Intelligence DashboardNEW | |
| AI Staff Declined Shifts InsightsNEW | |
| AI Reminder Message GenerationNEW | |
| Care Signals - AI Risk DetectionNEW | |
| AI Client Handover SummaryNEW | |
| One-Click AI Client SummaryNEW | |
| AI Generated Forms & DocumentationNEW | |
| AI Workflow Integrations - MCP (Claude & ChatGPT)NEW | |
| Care & Client Management | |
|---|---|
| Minimum Number of Staff Staff = Admins + Carers |
5 Staff |
| Unlimited Clients | |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsNEWThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile Apps | |
| Care Plans & GoalsNEW | |
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| Scheduler & Group Rosters | |
| Support Worker App | |
| Recurring Shifts | |
| Advertise Vacant shifts with Job Board | |
| Smart Carer MatchingNEW | |
| SIL Rostering | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance Management | |
| SCHADS Award Interpretation | |
| Team Management & Compliance | |
|---|---|
| Manage Team Availability | |
| Document Management & Staff Uploads | |
| Staff Onboarding & Bulk updates | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEW | |
| Custom Forms | |
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, MYOB, QBO, PayCat, Employment Hero) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In Notifications | |
| Split Mileage & VerificationNEW | |
| Client Signatures | |
| Invoicing, NDIS & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| NDIS Ready Pricing | |
| NDIS Invoicing & Bulk Uploads | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Accounting Integrations | |
| Client Billing Records | |
| Direct NDIA Claims with PRODA Integration | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEW | |
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager* *Minimum spend applies |
|
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family PortalShiftCare Connect allows you to share access with plan managers, support coordinators as well as loved ones. |
|
| SMS | $0.10 /sms |
| Support At Home ManagementNEW | |
| AI & Operational Intelligence | |
|---|---|
| AI Note Rephrase (Mobile) | |
| AI Note Enhance (Web) | |
| Voice-to-Text Note Transcription | |
| AI Rephrase - Multi-Heading NotesNEW | |
| AI Settings Dashboard | |
| AI Client Health DashboardNEW | |
| AI Cancelled Shifts ReportNEW | |
| AI Billing Intelligence DashboardNEW | |
| AI Staff Declined Shifts InsightsNEW | |
| AI Reminder Message GenerationNEW | |
| Care Signals - AI Risk DetectionNEW | |
| AI Client Handover SummaryNEW | |
| One-Click AI Client SummaryNEW | |
| AI Generated Forms & DocumentationNEW | |
| AI Workflow Integrations - MCP (Claude & ChatGPT)NEW | |
| Care & Client Management | |
|---|---|
| Minimum Number of Staff Staff = Admins + Carers |
5 Staff |
| Unlimited Clients | |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsNEWThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile AppsNEW | |
| Care Plans & GoalsNEW | |
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| Scheduler & Group Rosters | |
| Support Worker App | |
| Recurring Shifts | |
| Advertise Vacant shifts with Job Board | |
| Smart Carer MatchingNEW | |
| SIL Rostering | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance Management | |
| SCHADS Award Interpretation | |
| Team Management & Compliance | |
|---|---|
| Manage Team Availability | |
| Document Management & Staff Uploads | |
| Staff Onboarding & Bulk updatesNEW | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEW | |
| Custom Forms | |
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, MYOB, QBO, PayCat, Employment Hero) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In Notifications | |
| Split Mileage & VerificationNEW | |
| Client Signatures | |
| Invoicing, NDIS & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| NDIS Ready Pricing | |
| NDIS Invoicing & Bulk Uploads | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Accounting Integrations | |
| Client Billing Records | |
| Direct NDIA Claims with PRODA Integration | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEW | |
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager* *Minimum spend applies |
|
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family PortalShiftCare Connect allows you to share access with plan managers, support coordinators as well as loved ones. |
|
| SMS | $0.10 /sms |
| Support At Home ManagementNEW | |
| AI & Operational Intelligence | |
|---|---|
| AI Note Rephrase (Mobile) | |
| AI Note Enhance (Web) | |
| Voice-to-Text Note Transcription | |
| AI Rephrase - Multi-Heading NotesNEW | |
| AI Settings Dashboard | |
| AI Client Health DashboardNEW | |
| AI Cancelled Shifts ReportNEW | |
| AI Billing Intelligence DashboardNEW | |
| AI Staff Declined Shifts InsightsNEW | |
| AI Reminder Message GenerationNEW | |
| Care Signals - AI Risk DetectionNEW | |
| AI Client Handover SummaryNEW | |
| One-Click AI Client SummaryNEW | |
| AI Generated Forms & DocumentationNEW | |
| AI Workflow Integrations - MCP (Claude & ChatGPT)NEW | |
| Care & Client Management | |
|---|---|
| Minimum Number of Staff Staff = Admins + Carers |
5 Staff |
| Unlimited Clients | |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsNEWThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile AppsNEW | |
| Care Plans & GoalsNEW | |
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| Scheduler & Group Rosters | |
| Support Worker App | |
| Recurring Shifts | |
| Advertise Vacant shifts with Job Board | |
| Smart Carer MatchingNEW | |
| SIL Rostering | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance Management | |
| SCHADS Award Interpretation | |
| Team Management & Compliance | |
|---|---|
| Manage Team Availability | |
| Document Management & Staff Uploads | |
| Staff Onboarding & Bulk updatesNEW | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEW | |
| Custom Forms | |
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, MYOB, QBO, PayCat, Employment Hero) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In Notifications | |
| Split Mileage & VerificationNEW | |
| Client Signatures | |
| Invoicing, NDIS & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| NDIS Ready Pricing | |
| NDIS Invoicing & Bulk Uploads | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Accounting Integrations | |
| Client Billing Records | |
| Direct NDIA Claims with PRODA Integration | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEW | |
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager* *Minimum spend applies |
|
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family PortalShiftCare Connect allows you to share access with plan managers, support coordinators as well as loved ones. |
|
| SMS | $0.10 /sms |
| Support At Home ManagementNEW | $5/month/per client |
| AI & Operational Intelligence | |
|---|---|
| AI Note Rephrase (Mobile) | |
| AI Note Enhance (Web) | |
| Voice-to-Text Note Transcription | |
| AI Rephrase - Multi-Heading NotesNEW | |
| AI Settings Dashboard | |
| AI Client Health DashboardNEW | |
| AI Cancelled Shifts ReportNEW | |
| AI Billing Intelligence DashboardNEW | |
| AI Staff Declined Shifts InsightsNEW | |
| AI Reminder Message GenerationNEW | |
| Care Signals - AI Risk DetectionNEW | |
| AI Client Handover SummaryNEW | |
| One-Click AI Client SummaryNEW | |
| AI Generated Forms & DocumentationNEW | |
| AI Workflow Integrations - MCP (Claude & ChatGPT)NEW | |
| Care & Client Management | |
|---|---|
| Minimum Number of Staff Staff = Admins + Carers |
250 Staff |
| Unlimited Clients | |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsNEWThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile AppsNEW | |
| Care Plans & GoalsNEW | |
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| Scheduler & Group Rosters | |
| Support Worker App | |
| Recurring Shifts | |
| Advertise Vacant shifts with Job Board | |
| Smart Carer MatchingNEW | |
| SIL Rostering | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance Management | |
| SCHADS Award Interpretation | |
| Team Management & Compliance | |
|---|---|
| Manage Team Availability | |
| Document Management & Staff Uploads | |
| Staff Onboarding & Bulk updatesNEW | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEW | |
| Custom Forms | |
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, MYOB, QBO, PayCat, Employment Hero) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In Notifications | |
| Split Mileage & VerificationNEW | |
| Client Signatures | |
| Invoicing, NDIS & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| NDIS Ready Pricing | |
| NDIS Invoicing & Bulk Uploads | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Accounting Integrations | |
| Client Billing Records | |
| Direct NDIA Claims with PRODA Integration | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEW | |
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager* *Minimum spend applies |
|
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family PortalShiftCare Connect allows you to share access with plan managers, support coordinators as well as loved ones. |
|
| SMS | $0.10 /sms |
| Support At Home ManagementNEW | $5/month/per client |
Savings Calculator
Still unsure? We surveyed 50 business owners using ShiftCare to find out just how much time and money they’ve been saving using our software. Have a look for yourself.
Savings Calculator
Still unsure? We surveyed 50 business owners using ShiftCare to find out just how much time and money they’ve been saving using our software. Have a look for yourself.
For a smooth transition
Onboarding Packages
Frequently asked questions
How do I start using ShiftCare?
Simply start your 7-day free trial. At the end of your trial, select the plan most suitable to your requirements and enter your payment information.
What type of support will I receive and what hours are the support team available?
You will receive access to our Knowledge Base which contains a wealth of information about our features. If by chance you don’t find what you are looking for, simply send an email to our support team for a quick response.
You can reach out to our awesome support team using the little blue chat button on the bottom right-hand side of your ShiftCare screen during the following times (AEST):
Monday to Friday 8 am – 8 pm
Saturday 9 am – 6 pm
Sunday 9 am – 4 pm
Can I request training for my team?
You can access all training material – Knowledge Base and videos through our help section. This is accessible directly through your account. We also have a YouTube channel where you can watch the latest webinars we’ve recorded.
How secure is ShiftCare with data safety and backups?
Very secure! The ShiftCare desktop & mobile app are hosted in an enterprise-grade hosting facility in Australia with AWS (Amazon Web Services) hosting. AWS is used by the biggest tech companies such as Netflix, Facebook, Airbnb and BBC so you are in safe hands. And backups are completed on a daily basis.
Do you charge additional fees per client added to the system?
No, and every account comes with 900 active clients. If you need an increase in your client limit, you can request it with our sales team.
Can I download my data?
Yes, of course. You can download your data anytime whilst you have an active account. All data is downloadable in CSV format.
What happens when I get more staff or someone leaves?
ShiftCare makes growing your team, or downsizing really easy.
Simply go to your subscription page and increase/decrease the number of staff licenses accordingly.
If a staff member leaves you can simply archive this person and replace them with your new staff member. If by chance you aren’t planning to replace this staff member, you can also choose to adjust your subscription accordingly which will provide pro-rata credit for your next billing period.
What happens when one of my staff leaves?
Simply archive this staff member and replace then with your new staff member. If by chance you aren’t planning to replace this staff member, you can also choose to adjust your subscription accordingly which will provide pro-rata credit for your next billing period.
How will I be billed for ShiftCare's software and app?
Once your free trial ends, you will need to set up an account with ShiftCare and add your credit card details to the payment system. The card will automatically be debited monthly/yearly based on your subscription term.
Is there a cost for sending emails or SMS messages?
Emails are free of charge and SMS are charged at $0.10 per sms. SMS are charged at the end of your billing month.
Do admin users/managers get charged and is everyone on the same subscription across the account?
Yes, admin users / managers are counted in the number of staff licenses and the subscription cost applies to the whole account so whichever plan you chose, everyone is on that plan.
Is there a minimum cost to use ShiftCare?
Yes, we charge for a minimum of at least 5 staff (also called licenses).
Do you charge GST?
Yes, all prices are subject to GST being added.
What is your refund policy?
We do not offer refunds for any payments made. You may cancel your subscription at any time, and no further charges will apply for subsequent billing periods. You will remain responsible for all fees and charges incurred during the current billing period, whether on a monthly or annual plan. Upon cancellation, you will retain access to your account and services until the end of the current paid billing period. Any outstanding SMS charges will be due and payable immediately upon cancellation of your account.
I'm new to running an NDIS provider business. Where do I start with finding clients?
ShiftCare covers the operational side, but client growth comes down to consistent outreach and a clear value proposition. Our guide to marketing your NDIS business walks through digital, referral and local strategies that work for new and scaling providers alike.
How much does ShiftCare cost?
ShiftCare offers three pricing tiers: Basic at $9 per staff member per month, Professional at $15 per staff member per month, and Premium at $25 per staff member per month. If you pay annually, you’ll get a 20% discount: Basic is $8 per staff member per month, Professional is $13 per staff member per month, and Premium is $20 per staff member per month.
Is there a free trial?
Yes, ShiftCare offers a 7-day free trial. You can test the platform with your team before committing to a paid plan.
Are there setup fees?
No, there are no setup fees for any ShiftCare plan.
Can I cancel anytime?
Yes, ShiftCare operates on a month-to-month billing cycle, so you can cancel anytime without being locked into a long-term contract.
Does the price change based on team size?
ShiftCare pricing is based on the number of people on your plan, which includes both admins and care workers. Your total cost will increase as your team grows.
