Your next growth lever is already in your customer base
Thrivom builds and runs the retention system across email, WhatsApp, SMS, Web Push and AI Calling driven by the depth of customer data analysis
Trusted by growing ecommerce brands
₹1Cr+
Revenue driven through lifecycle marketing
35%
Lift in Returning Customer Rate
28.5X
Highest Retention Campaign ROI
20+
DTC & ecommerce brands scaled
Trusted by growing ecommerce brands
Data Driven system, from first purchase to loyal customer
A retention engine that reads behaviour, creates powerful segmentation and acts on it.
Stage 01 — Capture
Fill the top of the funnel
Turn browsers and first-time buyers into contactable, permission based subscribers across email, WhatsApp, Web Push and SMS.
- On-site pop-ups & quizzes
- Lead magnets & gated offers
- On-site pop-ups & quizzes
Stage 02 — Convert
Turn subscribers into buyers
Automated journeys and campaigns that move first-time buyers to a confident second and third purchase without leaning on discounts.
- Welcome & nurture flows
- Education broadcasts
- First-purchase incentives
Stage 03 — Retain & grow
Maximize lifetime value
Replenishment, cross-sell, loyalty and win-back flows that lift customer lifetime value and keep customers coming back.
- Post-purchase & replenishment flows
- Loyalty & VIP segmentation
- Win-back & reactivation
Free Tool
See the repeat revenue you're currently leaving behind.
Four quick questions about your Shopify store, and we’ll give you a considered estimate of the repeat revenue a properly built retention system could add.
Revenue Estimator
Estimate Your Revenue Potential
Answer a few quick questions and see what a managed lifecycle marketing program could add to your yearly revenue.
Services
Full-Service retention, built and managed for you
Strategy, segmentation, copy, design and automation all for one goal: more revenue per customer.
Customer segmentation & behavioural analysis
The foundation. We turn your customer data into segments that genuinely change what each customer receives — by behaviour, value and lifecycle stage.
Retention strategy & campaign planning
A clear plan for what to send, to whom, and why — mapped to your margins. Increase Your Retention Rate, Conversion Rate, returning revenue and more.
Email marketing & Web Push
A full email marketing agency service: flows, campaigns, copy and design that scale with your catalogue and your list.
WhatsApp, SMS marketing & AI Calling
High-intent WhatsApp marketing and well-timed SMS for the moments that need immediate attention — without wearing out your audience.
Automated customer journeys
Welcome, post-purchase, replenishment, cross-sell, win-back, and more flows that run in the background and compound over time.
Loyalty, analytics & optimisation
Loyalty that rewards the right behaviour, and ongoing analysis so the whole system keeps getting sharper.
Results
Real brands. Real repeat revenue
Thrivom builds end-to-end retention systems that identify customer intent, nurture prospects, convert first purchases and drive repeat revenue — through customer journeys, email, WhatsApp/SMS, segmentation and lifecycle automation.
+52%
Subscriber-to-first-purchase conversion in 90 days via a rebuilt welcome flow.
Read case study
3.1x
Repeat purchase rate after launching loyalty tiers & win-back flows.
+$1.4M
Incremental revenue attributed to email & SMS in year one.
Results
Lovely Customers
Thrivom builds end-to-end retention systems that identify customer intent, nurture prospects, convert first purchases and drive repeat revenue — through customer journeys, email, WhatsApp/SMS, segmentation and lifecycle automation.
FAQ
General FAQs
Put your text on the colorful background in a round-edged accordion box. This style offers two types of design options. So, you can maintain your design quality, elegance, and purpose at the same time. Leverage the Elementskit – All in one addon for Elementor for our other features.
Put your text on the colorful background in a round-edged accordion box. This style offers two types of design options. So, you can maintain your design quality, elegance, and purpose at the same time. Leverage the Elementskit – All in one addon for Elementor for our other features.
Put your text on the colorful background in a round-edged accordion box. This style offers two types of design options. So, you can maintain your design quality, elegance, and purpose at the same time. Leverage the Elementskit – All in one addon for Elementor for our other features.
Put your text on the colorful background in a round-edged accordion box. This style offers two types of design options. So, you can maintain your design quality, elegance, and purpose at the same time. Leverage the Elementskit – All in one addon for Elementor for our other features.
"I spent years leading retention for Huge brands at a scale most founders are still building towards. One lesson stuck: the brands that win aren't the ones that spend the most to acquire - they're the ones that understand their customers well enough to keep them. That kind of thinking is usually locked inside big companies. I built Thrivom to bring it to brands that deserve it and can't yet hire for it. "
Sukanya Mohapatra Founder, Thrivom