Freshworks Inc

@FreshworksInc

The AI-powered, unified service operations platform for agile enterprises. NASDAQ: FRSH.

San Mateo, CA

Joined May 2017

Freshworks Inc
@FreshworksInc
16h
Freshdesk’s Email AI Agent does more than just handle emails automatically. Teams can customize their AI agent by tone and behavior, connect knowledge sources, and set escalation rules. Watch the demo to see it in action: freshworks.com/freshdesk/omni…
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Freshworks Inc
@FreshworksInc
Aug 18
At a cancer clinic, the time between a system alert and a clinician losing access matters more than any SLA metric. @AONOncology's 40-person IT team supports 140+ locations. One administrator now manages the entire Freshservice environment in under 2 hours a week. That's time
Freshworks Inc
@FreshworksInc
Aug 17
Manchester Metropolitan University serves 45,000 students and staff across 90 service teams, each running its own way of working. Read the full customer story: freshworks.com/customers/stor…
Freshworks Inc
@FreshworksInc
Aug 17
Here’s an AI paradox ☝️ While financial services is one of the most AI-bullish sectors around, it’s also the most overwhelmed by it. Our survey of 12,000 IT leaders found that in financial services, 90% are actively using AI, yet 40% call AI-related complexity "very
Freshworks Inc
@FreshworksInc
Aug 14
"If your systems aren't talking to each other, AI can end up creating a shadow RevOps organization." ⬅️ That's Freshworks CRO Ian Tickle on The Revenue Leadership Podcast w/ @kylecnorton. Full episode 🎧: open.spotify.com/episode/3dcPGp…
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