Jagex Support

@JagexSupport

For assistance, please reach out via our support site: jgx.game/Support. For game news and updates, please use @RuneScape and @OldSchoolRS

Joined January 2014

Pinned
Jagex Support
@JagexSupport
Jan 6
This account no longer provides support due to the recent introduction of our Live Chat service. You can get support via our new chat assistant 'Scaper' and Live Chat with a J-Mod, which can be found on our support site here: jgx.game/Support.
Jagex Support
@JagexSupport
Oct 14, 2025
🚨 Planned maintenance is taking place today for both RuneScape & Old School for approximately 3 hours. 🌍 8am UTC 🇺🇸 1am PT / 4am ET 🇦🇺 7pm AET Check out the maintenance section of our Support Centre for more information - jgx.game/News
Jagex Support
@JagexSupport
Oct 10, 2025
📢 PSA: On Tuesday 14th October, all game worlds will be taken offline for planned essential maintenance. 🌍 8am UTC 🇺🇸 1am PT / 4am ET 🇦🇺 7pm AET Downtime should last approximately ~3 hours, find more info here: jgx.game/News
Jagex Support
@JagexSupport
Jun 3, 2025
🚨PSA: A reminder that today at 08:00 UTC, all game worlds (RS & OSRS) will be taken offline as we're moving our backend services to a different data centre. This will last approximately 5 hours and worlds are expected to be back online by 13:00 UTC. Thank you for your patience.
Jagex Support
@JagexSupport
May 30, 2025
📢PSA: On Tuesday 3rd June at 08:00 UTC, all game worlds for RS & OSRS will be taken offline, as we're moving our backend services to a different data centre. Downtime should last approximately 5 hours and worlds are expected to be back online by 13:00 UTC.