@annapej1 Hi Anna,
We’re terribly sorry for this experience and would like to take this opportunity to see what can be done to make this right. Are you able to DM us your TPG username or account number for us to check your account. -Jhoey
TPG Telecom
@TPG_Telecom
TPG Telecom company account
Follow our new TPG brand account at 👉 x.com/tpgaustralia
linktr.ee/tpgaustralia
Sydney, AUS
Joined December 2010
- @grumpyol_man Sorry to keep you waiting. We believe that you have spoken with our account specialist regarding this account. Unfortunately, we cannot disclose account related information due to our privacy law. -Geli
- @shivakum Thanks for sending in you details, Shiva. As per records, NBN Co is currently performing a network maintenance that started 07/05/2020 07:00 AES and is expected to be finished by 11/05/2020 19:00 AEST. During these times your service will be... tpg.response.lithium.com/portal/convers…
- @munaqaba Hi Munaqaba, there has been no reports of an NBN outage in your area and as you have mentioned the issue is already resolved but we would still request that you monitor the connection as the issue may be time specific. -Mel
- @vj_87 You're most welcome, @vj_87. Btw, I got a notification from our provisioning team that they've tried to contact you but was unsuccessful. May I know your convenient time to receive a call from our team? -Mae
