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Cheat Sheet for Sustainable Support:
Book ($5): benlikes.us/ssbook
Tool ($25): benlikes.us/crrtool
CX Audit (starts at $975): benlikes.us/audit
Coaching ($535): benlikes.us/consultlander
These prices WILL go up.
Ben Meredith
@benUNC
Customer Experience as a Service.
I'll teach you how to do (and train) tech support that doesn't suck.
buildsustainablesupport.com
- You name somebody else who, this very evening, will be singing a Charlie Daniels song, a Bruno Mars song, a CCR song, a Queen song, and also rapping some Tupac. I'll wait.
- Dear @SlackHQ, As the administrator of a Workspace full of people who are not used to your platform, I am VERY confused why you would have "notifications" default to "everything" for new users in the workspace. Seems like a recipe for overwhelm. Why can I not change that
- I'd be hard-pressed to tie a bowline with two hands, but I feel confident I could do it one-handed with my eyes closed, just like you see in this video.Life saving knot
- Hey @SlackHQ it would be a total game-changer for admins to be able to move conversations into threads on behalf of users. Some people just do NOT get the power of threads, and it's impossible to show them until they start doing it right. Being able to gently take a post and
