Conventional movers:

• Each mover must possess the proper operating authority needed to operate as a household goods carrier. The company's operating authority is verified using the Federal Motor Carrier Safety Administration's (FMCSA) SAFER database.
• Each mover must possess the appropriate amount of insurance coverage needed to transport household goods. The company's insurance coverage is verified using the Federal Motor Carrier Safety Administration's (FMCSA) SAFER database.
• Interstate movers (i.e. state-to-state) must provide valid USDOT and/or MC license numbers. The company's license information is verified using the Federal Motor Carrier Safety Administration's (FMCSA) SAFER database.
• Intrastate movers (i.e. within state lines) must provide valid license numbers based on imposed state or federal requirements. The company's intrastate license information is verified using information provided by state and local agencies.
• Each mover may use only their Legal or DBA (doing-business-as) Name in their interactive advertising campaign. The company's Legal or DBA names are verified using the Federal Motor Carrier Safety Administration's (FMCSA) SAFER database.
• Each mover has acknowledged and agreed to that the resale and/or redistribution of leads is strictly prohibited.
• Each interstate mover has acknowledged and agreed to abide by the 110% rule for collecting charges on non-binding estimates.

Containerized Movers:

• Each mover must work with a transporter who meets each of the Conventional mover qualifications listed above.
• Each mover may use only their Legal or DBA (doing-business-as) Name in their interactive advertising campaign.
• Each mover has acknowledged and agreed to that the resale and/or redistribution of leads is strictly prohibited.

Household Brokers:

• Each mover must possess the proper operating authority needed to operate as a household broker. The company's operating authority is verified using the Federal Motor Carrier Safety Administration's (FMCSA) SAFER database.
• Each mover must possess the appropriate amount of insurance coverage needed to operate as a household broker. The company's insurance coverage is verified using the Federal Motor Carrier Safety Administration's (FMCSA) SAFER database.
• Each mover must provide valid MC license numbers. The company's license information is verified using the Federal Motor Carrier Safety Administration's (FMCSA) SAFER database.
• Each mover must work only with companies who meet each of the Conventional mover qualifications listed above.
• Each mover may use only their Legal or DBA (doing-business-as) Name in their interactive advertising campaign.
• Each mover has acknowledged and agreed to that the resale and/or redistribution of leads is strictly prohibited.

Should you have an unsatisfactory moving experience with a mover found through this website?

While a trouble-free moving experience cannot be guaranteed, all listed movers have agreed to promptly respond to complaints concerning their business practices. Should you have an unsatisfactory moving experience with a mover found through this website, the following process has been established to assist in resolving the matter:

• Contact the moving company first. The most direct and easiest route to resolving a claim is to discuss your concerns with the moving company. When you submit a quote request form, we automatically send you a confirmation email containing the phone number for each moving company your request was sent to.
• Tell us about it. Should you have an issue that isn't being handled to your satisfaction, please click here to send us a detailed account of your moving experience. Be sure to include the mover's full name, date of your move and the state you moved from.
  
  NOTE: In order for your complaint to be forwarded to the mover for a response, you must (1) have submitted a written quote request on this or an affiliated website and (2) executed an order for moving services with the moving company.

Your Rights and Responsibilities When You Move

If you're considering, or are actively involved in a move, be sure to print and read a copy of the "Your Rights and Responsibilities When You Move" booklet. It contains important details about mover estimates, the bill of lading and claim procedures.