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Phone Call 828-521-8424. Sadie, our Voice AI assistant, answers right away, day or night. She can take a message for our team, book you an appointment at a time that suits you, or check on an order.
Business hours, company holidays and planned time off are on our company calendar. |
Support Request Get in touch with us by email. |
FAQs Browse through our list of frequently asked questions.
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About Us Who you would be working with: a small team in Rutherfordton, NC, building, hosting and looking after websites since 1999.
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Talk to us
Call 828-521-8424. Sadie, our Voice AI assistant, picks up day or night. She takes messages and books appointments, and a person from our team gets back to you. There is no ticket queue to escalate through and no offshore first line, so if you are calling about a website we manage, whoever calls you back can also work on that site.
Venue Communications, Inc.
108 S. Dakota Dr.
Rutherfordton, NC 28139
Business hours, company holidays and planned time off are all on our company calendar.
Reporting a problem
Use the support request form above, or call. Whichever you choose, these three things get it resolved on the first reply instead of the third:
- The domain name the problem is on. Several of our clients run more than one site.
- What you were doing when it happened, and what you expected to see instead.
- The exact wording of any error message, and roughly what time it happened.
If a site is down or email has stopped, call rather than email. If it can wait until tomorrow, the form is fine.
Asking for a change to your site
Every hosting account includes 30 minutes of free site updates each month. Email us the change and we will make it, usually within 24 business hours. Text changes, updated hours or prices, swapping a photo, adding a file: all covered. Creating or editing graphics is not.
If you would rather make the change yourself, every site we host has a content management system and a complete test copy of the site. You edit the test copy, look at it, then publish it to the live site when you are happy.
Common questions
Our frequently asked questions page covers transfers from another host, what the free updates include, PCI and HIPAA compliant hosting, pricing, custom CRM work and AI voice agents. Step-by-step guides for email clients, domains, DNS and calendar publishing are in the help section.
New here, or wondering who you would be working with? Read about Venue Communications, how we work and who we work with.
