Print-on-Demand FAQ | Digital Monkey
Original art by Texas artist Tedra Ortega, made to order sales@digitalmonkey.com  ·  281-235-5575
Help & Support

Print-on-Demand FAQ

Everything you need to know about ordering merchandise, print-on-demand fulfillment, and shipping schedules.

Ordering

Every piece of apparel, art print, sticker, or home decor item is manufactured individually when you place an order through the shop. This eliminates unnecessary waste and ensures every item is freshly printed to order.

Production & Shipping

Every item is made to order, so please allow 8–14 business days from the time you order until it arrives. That covers printing plus standard shipping within the United States, and the exact time depends on the item and your location.

Yes! As soon as your order is printed, packaged, and handed off to the shipping carrier, an automated confirmation email containing your tracking link will be sent to you.

Returns & Product Care

Every item is printed to order just for you, so we can’t accept returns or exchanges for size, color, or change of mind. If your item arrives damaged, misprinted, or defective, contact us at sales@digitalmonkey.com within 30 days of receiving your order with your order number and a photo of the item. We’ll send a free replacement or a full refund, and you won’t need to send anything back.

To keep direct-to-garment (DTG) prints vibrant, machine wash cold inside-out with like colors. Tumble dry on low heat or hang dry. Do not iron directly over the printed graphic.

Still Have Questions?

Have a question about a custom order, service inquiry, or existing shipment? Contact us directly.