FAQS

Get answers to the most common
questions about our products, services,
and policies.

How do engagements with xnine usually start?

We begin with a discovery call to understand workflows, constraints and success metrics. You then receive a scoped proposal with milestones, timeline and investment — before build begins.

Do you only sell product licences, or can you build custom software?

Both. You can licence products such as BiteHubs, DigiInvoice, Gas at Door or XNine Commerce, or commission a custom Laravel / mobile build tailored to your operation.

Where is the team based?

Commercial ownership sits in East London (UK), with a senior engineering delivery centre in Pakistan. You work with practitioners who own the product through go-live.

Can we see a live demo before committing?

Yes. Book a demo via WhatsApp or the contact page and we will walk through the live system mapped to your processes — not a slide-only pitch.

What happens after launch?

Most clients keep us on for training, small features, monitoring and priority fixes so the system keeps improving once it is in production.

What kinds of web and mobile apps do you build?

Laravel web platforms, admin CMS tools, customer portals, React Native apps and API integrations — similar in depth to BiteHubs, DinTrust and Gas at Door.

What does an operations ERP engagement include?

Typically inventory, sales documents, finance modules, roles/rights and — where needed — customer or partner mobile apps wired to the same data.

Do you support Pakistan FBR digital invoicing?

Yes. DigiInvoice posts to FBR, handles HS codes/rates/SRO and prints QR-verified thermal or A4 invoices.

Is this suitable for restaurants and general retail?

Yes. We deliver restaurant POS with kitchen display and general retail/wholesale counters with inventory and finance.

Do you build multi-tenant commerce platforms?

Yes. Tenant storefronts, catalogue depth, shipping, returns and platform billing are part of our commerce delivery model.

Do you only design marketing sites?

No. We specialise in product UX for POS counters, admin tools, donation flows and mobile ordering — interfaces staff and customers use daily.

Can we customise this for our business?

Yes. Every xnine product can be tailored — branding, workflows, integrations and reporting — then deployed on your timeline.

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