Hi 👋, I'm Abdelrahman Magdy ServiceNow Developer / Administrator | CSA & CAD Certified I'm a ServiceNow Certified System Administrator and Application Developer with a foundation in JavaScript, REST APIs, and relational databases. I focus on building scalable ServiceNow workflows that reduce friction and deliver measurable operational value. 🔧 ServiceNow Development: Business Rules, Client Scripts, Script Includes, GlideAjax, Flow Designer, UI Policies, UI Actions 🎓 ITI ServiceNow Developer/Administrator Program graduate (Feb 2026 – Jun 2026) 🏆 1st Place, TECH Me Up Competition by _VOIS (25 teams) 📄 IEEE-published author on Deepfake Detection research 📫 How to reach me: abdelrahman.magdy.iti@gmail.com

🛠️ Tech Stack

ServiceNow

Languages

Frameworks & Tools

🚀 Featured ServiceNow Projects

Smart Pharmacy Management System — ITI Graduation Project (CSA + CAD + ITSM + Service Portal)

• Custom medicine inventory tables with automated expiry control and low-stock alerting
• Service Catalog, Flow Designer approval workflows, Business Rules, SLA definitions, ACLs
• Service Portal with custom AngularJS widgets and a 4-widget operations dashboard

Enterprise Telecom Management System — Team Project (CSA + CAD + ITSM + Service Portal)

• Full-lifecycle telecom operations platform across 11 development phases
• Automated record chaining via Business Rules and Flow Designer, including auto-generated incidents and auto-dispatched field engineer tasks
• 6-page customer Service Portal and KPI dashboard for 3 distinct user personas

📜 Certifications

🤝 Connect

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LeetCode & CodeWars Info

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