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Jason Cross

Two years in, Managed Desktop Services focuses on relationships and reliable support

For the schools, departments and units across Carolina that rely on ITS Managed Desktop Services (MDS), technology support is about more than fixing computers, it’s about being a trusted partner. MDS provides essential desktop support, software patching and lifecycle management … Read more

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4 ways to transform information with AI

You’re swimming in information, but you need help transforming it into something useful. Maybe you’ve been sent a report just minutes before a meeting, received a chart packed with unfamiliar data or started sketching out an idea for a new … Read more

A man displays a chart on his laptop

From data to insight: ITS makes data usable across Carolina 

UNC-Chapel Hill collects a lot of data, and Tar Heels use that data to make informed decisions, drive innovation and fulfill the University’s mission. But before data can support reporting or analysis, it has to be connected, structured and made … Read more

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ITS announces realignment of several teams ahead of senior leader’s retirement

Several ITS teams will move into new reporting structures on Aug. 1 — some temporarily and others permanently — in preparation for the retirement of a senior leader. Permanent and temporary changes Haskell, Groves and Eckert will report directly to … Read more

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