The BPM Blind Spot: Making Third-Party System Actions Visible
July 28, 2026•916 words
The Invisible Problem in BPM
Business Process Management (BPM) promises transparency. You model your processes, automate tasks, and track execution, but some critical parts remain invisible: User activities and external system calls are black boxes. You see when a task starts and ends, but not what happens inside.
This lack of visibility creates blind spots. Is the user struggling with a poorly designed form? Is the third-party system slow? You can’t tell. Without insights into these (black) b...
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