All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal - optimizely.com/support Operational
Optimizely Public Websites Operational
Optimizely main website - Optimizely.com Operational
World Developer Forum - world.optimizely.com Operational
Nuget CMS/Commerce package feed - nuget.optimizely.com Operational
Search & Navigation Demo Portal - find.optimizely.com Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
CMS SaaS - APAC Region Operational
Australia East Operational
CMS SaaS - EMEA Region Operational
North Europe Operational
UAE North Operational
CMS SaaS - NA Region Operational
East US Operational
East US 2 Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch Operational
Bounce management Operational
Tracking Operational
Online versions of mailings Operational
Hosting of images and files Operational
Campaign user interface Operational
Campaign APIs (REST, HTTP, SOAP) Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Custom Web- and Landing Pages Operational
Scheduled Jobs Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region - UK Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - EMEA Region - Sweden Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - NA Region - US Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Optimizely Connect Platform - APAC Region Operational
Portal UI Operational
App development services Operational
App runtime Operational
Optimizely Connect Platform - EMEA Region Operational
Portal UI Operational
App development services Operational
App runtime Operational
Optimizely Connect Platform - NA Region Operational
Portal UI Operational
App development services Operational
App runtime Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Results API Operational
Events API Operational
Event Export Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Edge Delivery Operational
Manifest Creation Operational
AI Optimization Operational
Contextual Bandits Operational
Multi-Armed Bandits Operational
Adaptive Audiences Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Optimizely Opal Operational
Opal Chat Operational
Opal Backend Operational
Opal Tools Operational
Opal Agents Operational
Opal Retrieval Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DXP & Configured Commerce - Hostname Management Maintenance Aug 13, 2026 12:00-13:00 UTC

Hostname management systems for Digital Experience Cloud Service (DXP) and Configured Commerce will be undergoing routine maintenance on August 13 from 12:00–13:00 UTC (1 hour window).

During this maintenance window:
We advise against going live with or migrating your site, as these actions may be disrupted. All other services will remain fully operational. Expected service impact is brief (2–3 minutes) within the maintenance window. No action is required on your part.
Posted on Jul 31, 2026 - 14:03 UTC

Aug 4, 2026

Campaign: Degraded performance for sending emails
Resolved - No further problems have been observed.
Aug 4, 17:32 UTC
Monitoring - The problem has been resolved. Unfortunately the Online Versions were impacted between 17:30 and 18:00 CEST as well.

We are now monitoring the system.
Aug 4, 16:08 UTC
Update - The problem has been identified and a partial workaround has been applied.

We are still working on a full solution.
Aug 4, 13:27 UTC
Investigating - We are currently investigating an issue with degraded performance for email dispatch.
Aug 4, 13:11 UTC

Aug 3, 2026

Netspring outage
Resolved - The issue affecting the Netspring service has been resolved, and service has been restored to normal operation.
Aug 3, 16:04 UTC
Identified - We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available.
Aug 3, 14:11 UTC
Update - We are continuing to investigate the issue. Thank you for your patience!
Aug 3, 13:46 UTC
Investigating - We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.
Aug 3, 02:30 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

CMP: Modules are not loading in the platform
Resolved - This incident has been resolved.
Jul 31, 20:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 31, 19:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 31, 18:39 UTC
Investigating - We're aware that the Home Page, Plan module, and Requests module in CMP are currently not loading for some customers. Our team is actively investigating the root cause.

We'll post an update here as soon as we know more — thanks for bearing with us.
Jul 31, 17:53 UTC

Jul 30, 2026

No incidents reported.

Jul 29, 2026

ODP and OCP Availability
Resolved - The issue has been resolved.
Jul 29, 20:46 UTC
Investigating - Optimizely ODP App, ODP Campaigns, and OCP Portal UI are currently unavailable in the US region. We are investigating and will provide an update shortly.
Jul 29, 19:35 UTC

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Digital Experience Platform (DXP) West US
Resolved - This incident has been resolved and service availability and functionality fully restored.
Jul 23, 20:34 UTC
Monitoring - We are seeing continued restoration of sites across the platform, with services gradually returning to normal.

Our teams are closely monitoring the situation and will share further updates as soon as they are available.
Jul 23, 18:35 UTC
Update - Our third party vendor is continuing to rollout mitigation actions
Jul 23, 18:10 UTC
Update - The potential cause of the degregation of the West US Azure Data Center has been identified. Mitigation efforts are currently underway.

We will provide additional updates as soon as they become available. Thank you for your patience!
Jul 23, 17:16 UTC
Identified - This issue has been identified and we are working with our third party vendor on mitigation efforts
Jul 23, 16:10 UTC
Investigating - We are currently investigating an issue reported for customer located in the West US Azure DC.

We will provide additional updates as soon as they become available. Thank you for your patience!
Jul 23, 15:10 UTC
Login results in 429 error
Resolved - The disruption with our identify provider has been resolved. Thank you for your patience with this issue.
Jul 23, 18:41 UTC
Identified - We have identified an issue stemming from a disruption with our identity provider. We are seeing some improvement as we work to mitigate the problem and we continue to work with them on a full resolution.
Jul 23, 17:51 UTC
Investigating - We're aware of an issue affecting access to some products, caused by a disruption with our identity provider (Okta). We're engaged with Okta support and working to restore service. Updates to follow as soon as possible.
Jul 23, 15:26 UTC
Content Recommendations - Degraded performance in North America region
Resolved - This incident has been resolved.
Jul 23, 09:35 UTC
Monitoring - A fix has been implemented and we are monitoring the result.
Jul 23, 09:12 UTC
Investigating - We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations.

We are continuing our investigation and will provide an update as soon as more information becomes available.
Thank you for you patience!
Jul 23, 06:57 UTC

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

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