Server Support
Expert assistance for clients with unmanaged servers
Our server support service provides expert assistance for clients who manage their own servers but need occasional help with specific issues or configurations.
How It Works
Complete the Form
Fill out the contact form with your details and describe the server issue you're experiencing.
Engineer Coordination
An engineer will review your request and coordinate availability with you.
Remote Support
We provide support via AnyDesk or similar remote tools to resolve your server issues.
Pricing
$58 per hour
Weekend support available at the same rate if resources permit.
Availability
Monday to Friday, 8am - 5pm SAST (office hours only)
Weekend support is subject to resource availability.
Why these rates?
Our rates reflect the specialized expertise of our engineers and the costs of interrupting SLA commitments to other clients. We provide progress updates every 1-2 hours during support sessions.
For priority out-of-hours support, we recommend our Server Management Plans which include monitoring and daily backup storage.
Request Server Support
Frequently Asked Questions
For unmanaged servers, our rates reflect the specialised expertise of our engineers and the costs of interrupting SLA commitments to other clients. We provide progress updates every 1-2 hours during support sessions.
For priority out-of-hours support, we recommend our Server Management service which include monitoring and daily backup storage.
