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Monica Reader
@MonicaReader2
South Africa
Joined May 2022
59
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6
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RepliesMedia
  • user avatar
    Monica Reader
    @MonicaReader2
    Jul 29
    @Airbnb @AirbnbHelp, your support system is completely hypocritical. Guest review literally starts with the guest admitting they never arrived. Your global policy explicitly states reviews from non-arrivals are invalid. Yet your leadership team is "upholding" the review?
  • user avatar
    Monica Reader
    @MonicaReader2
    Jul 29
    @Airbnb expects hosts to be perfect, but their own support system is totally broken. Guest review line 1: "I didn't make it to the stay." Airbnb Policy: Reviews from non-arrivals are invalid and irrelevant. Airbnb Support: We see the violation, but we won't fix it.@AirbnbHelp.

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