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Optus
@Optus
We monitor public Optus mentions to assist customers. Message @Optus_Help for dedicated support. Privacy Policy: optus.com.au/privacy.
Australia
optus.com.au
Joined June 2009
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  • user avatar
    Optus
    @Optus
    Jun 14
    @alexblair_1 Hi Alex, there could be many factors affecting the buffering. We can perform checks on your internet connection to clarify. Please perform a speed test here → help.optus.com.au/6014B1IQ and direct message us a screenshot of your result, along with your full address so
  • user avatar
    Optus
    @Optus
    Mar 23
    Earlier today, some Optus customers may have experienced intermittent issues with their mobile services. This has now been resolved, and services are operating as expected. We thank you for your patience and apologise for any disruption caused.
  • user avatar
    Optus
    @Optus
    Mar 3
    We know many of our customers are affected by the situation in the Middle East. Here’s how we’re helping: Postpaid: The cost of calls, SMS and roaming usage to and within selected countries credited on eligible plans from 28 Feb until withdrawn. Prepaid: Free calls to selected
  • user avatar
    Optus
    @Optus
    Feb 9
    We are aware of an issue affecting mobile services for some Optus customers. If you see “No Service” or “SOS” on your device, please restart your phone, to restore your service. This issue does not affect your ability to make emergency calls to Triple Zero. We are actively
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  • user avatar
    Optus
    @Optus
    Apr 18, 2024
    Tablet or iPad? Which is the best device for students in 2024? Whether you’re a university student, a curious learner or simply a parent looking for a learning tool to help your kids with school – we’ve got covered. Check out our device breakdown to help you decide on which
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