@BadillesNil Hi Nil, thanks again for your enquiry. Our support team checked your account and can confirm that your Name and Gender has been updated successfully. In the future, we encourage you to use the online forms or contact us by phone via the Help Centre. Thanks.
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- @ITSRD6 Hi there, thanks for your message. We would like to assure you that our hard-working team has aware of your enquiry, and they are reviewing your situation. You should receive a response within 2-5 working days after you submit a form to our Customer Service Team. Thanks.
- @Joshi66034630 If you believe your test needs further review, please complete the form here: spr.ly/6019B6wzsl If you require rescore it must be done by phone, please see our policy for further details here: spr.ly/6010B6wzsm
- @Joshi66034630 You can access the scoring guide here: spr.ly/6018B6wzSa. Please note that the overall score is not a direct average of your communicative scores. All test items are integrated, and the overall score reflects your comprehensive ability.

