Deep Ecommerce Integrations

Chatway live chat integrates seamlessly with top ecommerce platforms like Shopify and WooCommerce, helping you deliver personalized, real-time support. Instantly view customer order history, cart contents, and total cart value directly in the chat window. Share product links, suggest items, and offer coupon codes-all without leaving the chat.

No Credit Card Required

Visitor’s Insights

Chatway offers enhanced visitor data visibility by giving you instant access to customer order history, including the number of items purchased and the total order value, without the need to ask for order numbers or switch between tabs. You can also view detailed cart information, such as the total number of items and the cart's total value, enabling you to assist with purchase completion, recommend products, and recover abandoned carts all in real-time for a more personalized and efficient customer experience.

Store Data Access

With Chatway’s extensive integration with ecommerce platforms, you can instantly share clickable product links from your store during chats, guiding customers directly to product pages for seamless purchases. You can also recommend entire product categories by sharing category links, making it easy for customers to explore options. Additionally, you can boost sales by sending active coupon codes, encouraging customers to take advantage of special offers instantly.

Personalized Chat History for Logged-In Visitors

Chatway live chat allows you to view customer details, such as their name, email, and more, while also providing access to past conversations within the chat widget. This eliminates the need for customers to repeat themselves, enabling you to offer faster, more personalized support.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Automations & Smart Workflows

Save time and boost engagement with automated rules that respond to chats, form submissions, page visits, and more. Keep conversations flowing, deliver faster support, and make your team’s work more efficient.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Live visitors view & proactive chats

Gain real-time insights into visitors activities, including the pages they are exploring and time spent. Use the "Start Chat" button to engage active visitors, providing timely support and enhancing customer engagement.

Display Frequently Asked Questions

Add an FAQ section where answers to common questions are visible directly in your chat widget, allowing visitors to find helpful information even before speaking with an agent.

Pre-chat Form & Custom Contact Fields

Collect key details like name, email, and more with customizable forms. Choose whether to display the form before or after a visitor’s first message, so you can capture the right info upfront and deliver a more personalized chat experience.

Widget Custom Visibility

Control when your chat widget appears by setting specific days, time zones, or times of day, even special dates like Black Friday or Christmas. You can also hide the widget when all agents are offline, ensuring visitors only see it when someone is available to help.

Post-chat Surveys

Send customizable surveys after chats to collect feedback, track satisfaction, and improve your support in real time.

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and
wherever they are.

Mobile Apps

Resolve queries and manage conversations even on the go.

See Live Visitors

Chatway shows who's browsing, their location, and pages viewed for real-time engagement.

Native Notifications

Integrations

Multiple Inboxes & Widgets

File Sharing

Share documents and images to provide better context during live chat conversations.

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman

Founder, Bridge Online Academy

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen

Founder, WDT Tool

Offer Personalized Support with Store and Visitor Insights

Chatway helps you deliver timely, personalized support by giving full visibility into visitors’ behavior, cart contents, and order history. With these insights, you can identify who’s browsing, what they’re interested in, and engage proactively to drive conversions and improve the shopping experience. Whether it's assisting with checkout, recommending products, or recovering abandoned carts, you can connect with the right message at the right moment.

Personalized Support

Cart Abandonment Recovery

Knowing exactly what a customer has in their cart allows agents to step in at the right time to prevent cart abandonment. They can suggest complementary products, address any hesitations, and even share discount codes or incentives to encourage checkout. This approach helps recover potentially lost sales and improves conversion rates.

Product Recommendations

Agents can make smarter, more targeted product recommendations with real-time visibility into visitors' carts and access to store’s data. Whether upselling related items, suggesting alternatives, or guiding customers to best-sellers, these personalized suggestions create a better shopping experience and help increase average order value.

Efficiency for Agents

Equipped with instant access to customer data, like order history, cart contents, and browsing activity, agents can work faster and more efficiently. They no longer need to ask repetitive questions or search for information across multiple tabs. This streamlined workflow not only reduces response times but also allows agents to handle more conversations effectively, improving overall support team productivity.