[Jobs] - [fr-par] - Jobs are stuck in a transient state
Investigating - [Started Around 14h00 CET]
Jobs cannot be executed. Clients will see job runs stuck in transient states like validated, queued, or running.
Issue is under investigation
Oct 08, 2026 - 15:38 CEST
[Container Registry] Increase in 5xx errors on fr-par Container Registry
Update - We added other impacted products and we are still investigating.
Oct 08, 2026 - 10:54 CEST
Update - We are continuing to investigate this issue.
Oct 08, 2026 - 10:29 CEST
Investigating - We are currently observing an increased rate of 5xx errors on the container registry in the fr-par region. Some image push and pull operations may fail or experience delays. Our teams are actively investigating, and we will provide an update as soon as more information is available.
Oct 08, 2026 - 10:27 CEST
[Key Manager] - it-mil - api unavailable
Identified - incident has been mitigated, we are implementing a long-term solution
Oct 07, 2026 - 15:52 CEST
Investigating - key manager api unavailable following database migration
Oct 07, 2026 - 15:24 CEST
[Generative APIs] - [fr-par] - glm-5.2 service instabilities
Investigating - [15h00 utc+2]
We are experiencing instabilities with a critical part of the glm-5.2 model infrastructure, working actively on the mitigation
Oct 06, 2026 - 17:02 CEST
[DEDIRACK][DC1] Changes to access control during building works
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2026 - 09:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Scheduled - As part of the work to replace the access control system, scheduled to take place from 15 September to 15 November, work will be carried out
in stages on certain access doors.
This work will include, in particular, the removal of the old readers and the installation and commissioning of the new readers.
During this transition period, and depending on the progress of the work, it may be necessary to temporarily use two access badges
for certain doors, in order to ensure continuity and the smooth operation of access.
Those affected will be informed in advance should this arrangement need to be put in place.
We thank you in advance for your understanding, patience and cooperation throughout the duration of this work.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET

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Elements - Products Degraded Performance
Account Operational
APIs Operational
Apple Silicon Operational
Audit Trail Operational
Billing Operational
Block Storage Operational
Cockpit Operational
Container Registry Degraded Performance
Data Warehouse Operational
Databases Operational
Developer Tools Operational
Domains Operational
Edge service Operational
Elastic Metal Degraded Performance
Elements Console Operational
Environmental Footprint Operational
File Storage Operational
Generative API Degraded Performance
IAM Operational
Instances Operational
IoT Hub Operational
Jobs Degraded Performance
Kafka Degraded Performance
Kubernetes Kapsule Operational
Load Balancer Operational
Managed Inference Operational
Messaging and Queuing Operational
Network Operational
Object Storage Operational
Observability Operational
Public Gateway Operational
Secret Manager Degraded Performance
Serverless Container Degraded Performance
Serverless Functions Degraded Performance
Serverless-Database Operational
Transactional Email Operational
VPC Operational
Web Hosting Operational
Website Operational
Clusters for Apache Spark™ Degraded Performance
Elements - AZ Operational
fr-par-1 Operational
fr-par-2 Operational
fr-par-3 Operational
nl-ams-1 Operational
nl-ams-2 Operational
nl-ams-3 Operational
pl-waw-1 Operational
pl-waw-2 Operational
pl-waw-3 Operational
it-mil-1 Operational
Dedibox - Products Under Maintenance
Dedibox Operational
Hosting Operational
SAN Operational
Dedirack Under Maintenance
Dedibackup Operational
Domains Operational
RPN Operational
Dedibox Console Operational
Dedibox VPS Operational
Dedibox - Datacenters Under Maintenance
DC1 Under Maintenance
DC2 Operational
DC3 Operational
DC4 Operational
DC5 Operational
AMS Operational
Miscellaneous Operational
Excellence Operational
BookMyName Operational
Saagie - Products Operational
Product-1-ACO Operational
Product-2-BOU Operational
Product-3-BV Operational
Product-6-SIPDEV Operational
Product-7-SIPINT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 8, 2026

[Dedibox VPS] [fr-par] - servers locked in Paris location
Resolved - This incident has been resolved.
Oct 8, 15:27 CEST
Investigating - Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
Oct 8, 13:48 CEST
Scheduled maintenance on MongoDB instances
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:00 CEST
Scheduled - We need to apply a patch on the infrastructure as part of its lifecycle.
During the maintenance window of up to 2 hour times, You won't be able to make any configuration change on your instance.
Oct 7, 10:59 CEST
[Support] Call Handling Delays
Resolved - This incident has been resolved.
Oct 8, 10:01 CEST
Identified - Due to a high volume of requests, it may be difficult to reach our teams by phone.
If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible.
Thank you for your understanding.

En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone.
Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais.
Merci de votre compréhension.
Oct 6, 12:01 CEST

Oct 7, 2026

[Cockpit]- it-mil - api down
Resolved - This incident has been resolved.
Oct 7, 17:13 CEST
Investigating - During 15 minutes, we have some troubles to ingest logs & metrics from products on IT-MIL.
This was due to a maintenance operation not compatible with the last extension to MIL2/MIL3.
Oct 7, 17:13 CEST
[Kafka][fr-par][it-mil] scheduled maintenance on API
Completed - The scheduled maintenance has been completed.
Oct 7, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 10:00 CEST
Scheduled - A maintenance operation on Kafka API, short time unavailability during this period on API. Active Kafka clusters won't be affected
Sep 29, 15:33 CEST
[COKPIT] [fr-par] (custom-metrics) Some unavailability errors were reported
Resolved - This incident has been resolved.
Oct 7, 14:28 CEST
Identified - Incident is resolved, we are still monitoring to make sure that everything runs smoothly
Sep 28, 11:46 CEST
Investigating - Some users report errors in custom metrics ingestion since 2026-09-16
We are investigating to find out the scope of the incident.
Sep 28, 11:46 CEST
[DC5] Several Switch and server down Row B and D
Resolved - This incident has been resolved.
Oct 7, 14:03 CEST
Monitoring - The maintenance is complete, and we are currently monitoring the results.
Oct 6, 12:54 CEST
Investigating - Following an electrical maintenance, there are several servers down and at least 3 switchs down in row D.
Oct 6, 11:12 CEST
[Support] Delays in ticket processing
Resolved - This incident has been resolved.
Oct 7, 12:04 CEST
Identified - Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.
Sep 14, 15:11 CEST
Scheduled maintenance of one of the core routers in the PAR region.
Completed - The scheduled maintenance has been completed.
Oct 7, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:00 CEST
Scheduled - One of the two main routers will be taken out of service.
During this period, the network connection will not be redundant in 2 Availability Zones in Paris region: PAR1, PAR3.
No packet loss or latency changes are expected.

Date: 07.10.2026
Time: 09:00 CEST

Duration :
3hours
Sep 25, 14:30 CEST

Oct 6, 2026

[DOMAINS] API communication lost
Resolved - This incident has been resolved.
Oct 6, 16:17 CEST
Investigating - [11:21:22] BookMyName api logs shows no calls coming from online api
Oct 6, 16:17 CEST
[DC5] Public Switch in rack b11 room 1 is down
Resolved - This incident has been resolved.
Oct 6, 16:14 CEST
Investigating - Since 11h30, Public Switch in rack b11 room 1 is down causing connectivity issues for some services, Our team is investigating.
Oct 6, 12:57 CEST
[FR-PAR] Network perturbations
Resolved - This incident has been resolved.
Oct 6, 10:21 CEST
Monitoring - We have observed local perturbations on the backbone network of FR-PAR region, fixes have been deployed, we are monitoring the situation
Sep 29, 15:44 CEST

Oct 5, 2026

[Dedibox VPS] - [fr-par] servers locked in Paris location
Resolved - This incident has been resolved.
Oct 5, 20:14 CEST
Investigating - Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
Oct 5, 09:52 CEST
[Web Hosting] - Intermittent access on pf-1004 platform
Resolved - This incident has been resolved.
Oct 5, 18:07 CEST
Investigating - There is currently an access issue on the 1004 platform.

We are currently investigating the matter.
Oct 5, 17:17 CEST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

[SERVERLESS-JOBS] [FR-PAR] Jobs can't be executed
Resolved - This incident has been resolved.
Oct 2, 17:59 CEST
Monitoring - Job runs can now be executed.
Oct 2, 13:44 CEST
Investigating - Customers can't execute jobs.  Job runs will be stuck in validated status.
Oct 2, 12:11 CEST
[fr-par] Qwen 3 235B saturated
Resolved - This incident has been resolved.
Oct 2, 09:57 CEST
Investigating - [18:30] Qwen3 235b model performance is degraded, a few timeouts have been observed
[21:30] Performance is still sub-optimal but timeouts are mostly gone
Sep 23, 21:51 CEST
[GenAPI] gpt-oss error rate increase
Resolved - This incident has been resolved.
Oct 2, 09:46 CEST
Investigating - We are observing an unexpected increase in 5xx error rate. Investigations are underway.
Sep 26, 20:25 CEST

Oct 1, 2026

No incidents reported.

Sep 30, 2026

[TEM] - TEM IP address blacklist
Resolved - The incident has been resolved and the IP is no longer blacklisted.
Sep 30, 21:59 CEST
Identified - The IP address 51.159.124.109 has been blacklisted by Spamhaus.
Sep 30, 21:47 CEST
[Account] - Global - Account API Down
Resolved - This incident has been resolved.
Sep 30, 16:48 CEST
Identified - Services have recovered, we are investigating, but there should not be any user facing impacts anymore.
Sep 30, 11:42 CEST
Update - We are continuing to investigate this issue.
Sep 30, 11:41 CEST
Investigating - Account API is down. Console may be unusable
Sep 30, 11:35 CEST
[Serverless SQL DB] - [fr-par] Daily backup didn't work last night
Resolved - Backup services have been restored and are now available.
Sep 30, 14:25 CEST
Identified - [03:00]: Following the temporal migration of yesterday, the daily backups of Serverless SQL DB didn't work last night. Backups are expected to become available again later today.
Sep 30, 11:10 CEST
[OBJS] pl-waw: Operations are slow
Resolved - This incident has been resolved.
Sep 30, 09:22 CEST
Monitoring - The issue has been identified, fixes have been deployed, we're back to the nominal state, monitoring.
Sep 28, 15:41 CEST
Investigating - Since the 25/09 (last friday), the S3 pl-waw region is overloaded with operations. We're currently working to mitigate that.
Sep 28, 10:49 CEST

Sep 29, 2026

RPN - AMS1/AMS - rpn service unreachable for rack 6.12.71
Resolved - This incident has been resolved.
Sep 29, 13:38 CEST
Update - We are continuing to investigate this issue.
Sep 29, 09:49 CEST
Investigating - The rpn device inside the rack 6.12.71 in Amsterdam is currently unreachable.
At this time, the root cause has not yet been identified. Our Network team is investigating the issue and will provide further updates as soon as more information becomes available.
Sep 29, 09:41 CEST
[AGWX] Stabilities issues in fr-par
Resolved - A network offload of traffic caused some transient issues, the offload was stopped in order to recover all services.
Sep 29, 10:48 CEST
Investigating - Instabilities when contacting Scaleway APIs
Sep 29, 10:29 CEST

Sep 28, 2026

[EDGE] Faulty cache server
Resolved - This incident has been resolved.
Sep 28, 15:48 CEST
Identified - Edge Services may return truncated HTTP content due to a faulty cache server. The incident is mitigated.
Sep 25, 15:45 CEST
[VPC] Network Connectivity issues in pl-waw-3
Resolved - This incident has been resolved.
Sep 28, 15:47 CEST
Update - We are continuing to monitor for any further issues.
Sep 2, 15:58 CEST
Monitoring - Between 09:00 UTC on September 1, 2026, and 13:30 UTC on September 2, 2026, some newly created infrastructure in the pl-waw-3 Availability Zone experienced temporary network connectivity issues. The issue has been fully resolved, and all services are now operating normally. No action is required on your end.
Sep 2, 15:44 CEST
[Dedibackup] - [DC3] - dedibackup unavalaible - 500 error
Resolved - This incident has been resolved.
Sep 28, 15:46 CEST
Identified - Since August 26th, the dedibackup on DC3 has been unreachable and is returning 500 errors.
Aug 30, 12:06 CEST
[fr-par] Site-to-site VPN configuration issue
Resolved - This incident has been resolved.
Sep 28, 15:45 CEST
Monitoring - Following a configuration issue during a deployment, numerous routes stopped being advertised, which may have impacted routing to the PAR VPN gateways.
Aug 20, 18:06 CEST
[generative-apis] - [fr-par ] - gemma4 unhealthy
Resolved - This incident has been resolved.
Sep 28, 15:06 CEST
Investigating - [09/09 - 16:50]
The Gemma 4 models started to show un usual latencies resulting in requests timeout

[10/09 - 9:00]
The incident has been mitigated and response times are back to normal
Sep 10, 12:06 CEST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Sep 25, 2026

Sep 24, 2026

[Elastic Metal] - [fr-par] [nl-ams]- Failed to get metadata
Resolved - The latest version of rescue operator was not deployed to the nl-ams and fr-par regions following the latest changes to the already-deployed Provisioner.

This caused installation issues for both Linux and ESXi operating systems.
Sep 24, 10:39 CEST
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